Patient Access Customer Service Rep.
Resume:
TIA MINOR
**********@******.***
*********@*****.*** ·
Experienced professional with over 12 years in management and 20 years of customer service; seeking to be a part of a premier team where my background and education can be utilized to promote company growth and opportunities for advancement.
EXPERIENCE
OCTOBER 2010 – PRESENT
SALES MANAGER, Autozone
Performed daily opening and closing task to ensure Wow customer service
Attained expected daily sales and tasks
Foundations Trainer; assisted new hires to a welcoming of job expectations and job information.
Cash and credit collections.
Daily outbound calls to Commercial Clients to ensure we are meeting expectations.
January 01- July 2021
Registration Clerk/Patient Access Clerk
Emergency billing
Collection of payment
Patient information
Ensure proper identity
Medicare Questionnaires
Admission to hospital
Team leader
EDUCATION
AUGUST 2017- APRIL 2018
BUSINESS ADMINISTRATION CERTIFICATE, virginia College
Here I got an overview of the job I was doing. I was able to have a better understanding of the job I already had obtained. Learned how important my job was.
JANUARY 1999- DECEMBER 2001
MEDICAL ASSISTANT, Eti technical college
Obtained an Associates Degree in the medical field where patient care and clerical duties were obtained in a lucrative career.
SKILLS
Customer Service
Phlebotomy
Medical Billing and Coding
CPR/BLS
EKG’s
Emergency Billing and Registration
Microsoft Office
STNA Certification in Ohio
Good organization skills
Patient scheduling
Clerical Duties
Customer service
Business Knowledge
EPIC
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