Customer Service Clerical Support

LEAH FOCKLER

Professional Summary

● Knowledge of Contract, Invoicing and Procurement process and Customer service relations, accounting, payroll, and safety procedures. Input PR’s as needed.

● Communicate effectively with peers and within various departments, excellent administration, payroll time entry and clerical skills, good time management, attention to detail ensuring accuracy and excellent customer service. Practice working safely.

●Uses judgment and initiative to answer and direct internal and external inquiries and correspondence

● Order and maintain an inventory of items required; order supplies and equipment or schedule service/maintenance Provide administrative/clerical support for other teams as required

● Highly self-motivated, independent, and professional customer service focused.

● Effective decision making and problem-solving skills, ability to work effectively during stressful situations.

● Organization and prioritization expert. Experience managing projects and being able to multitask in a high paced environment and situation, along with meeting deadlines.

● Ability to ensure efficient use of staff time and resources to meet complex objectives and changing priorities.

● Computer proficiency and knowledge of various computer monitors, software applications such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SAP and the Internet and multiple phone lines.

Work History

Pacific Gas and Electric

November 6, 2023-February 23, 2024

Traffic Control Flagger-Petaluma

Safely respond to the electric and gas departments for prescheduled and or emergency repairs, leaks, outages, and routine maintenance. The position requires extensive safety measures, practice of safe driving and setup of workstation. Road closure, lane shifts, flagging to assist or control traffic to avoid collisions and injuries. Cones and traffic fabrics indicate the work being performed, setting out traffic fabrics accurately is required and practiced daily. Working with the POC for jobs assigned, Forman and additional crew members, assisting with digging, cleaning up and providing hand tools and supplies when requested. Must be able to stand or walk on your feet for 8 hours a day or as assigned. Check, verify, and address pertaining to job assigned. Work autonomously, or with minimal supervision. Check and Ability to lift carry pull up to or over 50 pounds. The position is critical, ensuring all safety, compliance and corporate policies are exercised and followed.

Completed training for LEAN, Fundamental Behaviors. Utility Worker trained and qualified to work as assigned or needed. Always model a safety-first environment. Mail retrieval as requested, ensure supplies are stocked and ordered for your department. Coordinate with supervisor and administrative clerk for ordering of tools, water, PPE, timekeeping and vehicle maintenance.

Previous Hiring Hall experience

PGE-Winters Utility Worker Training- November 6-November 20, 2023

PGE-Onboarding Antioch- December 4-December 8, 2023

Damage Prevention-Qualified Nov 2023

Leak Detection -Qualified Nov 2023

CPR Certified -Qualified Nov 2023

Traffic Control -Qualified -Nov 2023

ATSSA- Certificate April 2023

Todd Morris Fire Protection

May 2023- November 2023

Office Manager/ Bookkeeper

Acts in a senior capacity with minimal supervision. Managing and answering office phones, emails, incoming mail setting up meetings, timekeeping, reviewing and executing expense reports, filing, mail retrieval, sorting and scanning. Ordering supplies and tracking/receipt/delivery/distribution Review, post and reconcile invoices for completed jobs, labor or materials purchased. Input new jobs into database accurately, ensure all materials are accounted for, for each job. Assign daily work assignments to crew. Work with numerous contractors to schedule repairs, new or existing bids inquiries, invoices, and past due payments. Input payroll into Quick books. Efficient with Microsoft Word, Excel, SAP Daily timekeeping. Issue sick and vacation accruals to employees. Manage and pay all DMV vehicles registration and Insurance. Practice safety protocols with team weekly by having team meetings with updates from CalOsha, Execute and monitor administrative tasks on a day-to-day basis, maintaining and managing the office properties and assets in an organized manner. ordering of supplies and assignments are done timely and efficiently. Act as POC with city Fire Marshalls and officials for fire alarm and sprinkler maintenance/inspections. Provide feedback to customers when repairs are needed. Ensure compliance of policies and standards in the organization are up to date with fire safety procedures and disasters. Ability to comprehend with strong attention to detail, possess verbal and written communication daily. Coordinate all office equipment is operational and functioning. Stay available for emergency responses.

Department of Corrections and Rehabilitation, California State Prison Solano

Jan 2011-2022

Procurement and Services Officer II

● Oversee the daily operations and manager the Procurement office, Support Warehouse, Laundry Distribution, Canteen, Property Control and Vehicle management. Planning, coordinating, and reconciling the logistical and administrative aspects of board meetings, including travel arrangements, reservations, calendaring, scheduling, catering, liaising with various company functional areas and vendors, and other related tasks. Reviewing hiring applications, testing qualifications, generating testing list, administering eligibility, scheduling/coordinating tests, scanning/scoring tests, data entry, reporting results, administering tests (online and in-person) and responding to emails that come to the shared mailboxes. Communicate test information to examinees and internal clients in both verbal and written formats. Understand and communicate complex information around testing policies and processes.

● Provides technical, strategic guidance, leadership, direction and mentoring to all staff and through a subordinate supervisor. Establish goals and priorities, action steps and time frames for accomplishing assignments, time management and being able to multitask to meet deadlines. knowledge, and purchase of PPE items, ability to wear PPE as needed, proficient in BIS/SAP, Microsoft word, excel, outlook, various budget programs, testing software, pay attention to details in report writing with proper grammar and spelling.

● Review and complete expense reports. Reviews and approves master and service contracts, creates purchase orders, PR’s scope of work, rate sheet, process payment for purchase orders and approves invoices. Ensures all state contracting procedures, manuals, policies, and government codes are being followed and updated. Review vehicle gas card receipts and usage, track vehicle mileage. Prepares information for budget meetings and reports, reviews all purchase files for accuracy of forms and quotes. Manage direct policy and report oversight for various projects for crew leaders. Provide and arrange training needs for staff, ensure safety procedures are followed.

● Promote quality and efficient professional customer service. Serves as Department lead and expert within scope of job. Overseas Purchase order requests, inputs invoice for closure of delivery of materials. Coordinates purchase orders and delivery with vendors, and to various work sites, ensures paperwork and forms are completed and pricing is accurate and appropriate to procure. Oversees the payment of various invoices paid through contract, service contract and purchase orders. Ensure allotments are spent and monitored appropriately.

● Ordering of office supplies, janitorial supplies, Institution preventive maintenance supplies. Provide administrative support to ensure all-time usage is accurate for payroll processing. Monitors timekeeping and staff attendance and performance. Assist with new hire applications, applicant selection and background forms, reference checks and complete pre-employment process with final approval memo to the hiring authority. Collect time sheets within all areas and turn in timely. Provide travel, lodging and extended training support. Ensures vehicle issuance and maintenance is coordinated with staff and garage timely including mileage documentation. Ensure the mileage is received by departments and data is accurately reported.

● Procure and asses the need of supplies during an emergency or incident that requires materials, food, housing/lodging and or vehicle availability. Works closely with Information Technology department ordering and supply of cellphones to staff to ensure it’s in good working order and emails are available on the device, logon and applications are working properly. Coordinate new phones with vendors as needed. Provide additional administrative assistance to various supervisors and managers within the department as needed, such as additional administrative support including answer of phones, taking and relaying messages, schedule of meetings, and preparing agendas. Delivery of mail to areas when needed. Order supplies for job crew leaders. Perform post and bid forms and solicitation as needed. Respond to and work the incident command post, ensuring all safety measures are being exercised.

● Assist during fires, natural disasters, and work in all weather conditions including overtime as needed. Coordinate and record safety meetings, ensure all safety measures and procedures are adhered to. Occasional Workman’s compensation reporting as needed. The Business services Officer works closely with this position and assists with the above as needed in my absence.

State Compensation Insurance Fund

Septempber2001-2010

Supervising Program Technician

Customer Service Call Center representative for high-impact, fast-paced environment with the ability to successfully handle high-pressure situations, customer service focused, meet the needs by communicating effectively, with internal and external clients and employees, multiple phone lines with incoming calls, email communication with multiple screen access, customer service relations and satisfaction of service, act professionally, empathetic, and ethically in all situations.

Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers as needed. Use interpersonal skills, communication skills, both written and verbal to assist customers and fellow team members.

Use effective decision-making ability and effective judgment making skills during calls and situations. Being able to analyze and research customer accounts for accurate information. Provide the upmost professional service when setting up accounts and discussing billing issues and sensitive problems with the client. Effectively operate all required applications and systems

Ability to work in a fast-paced environment. Exercise independent good judgement when negotiating accounts and bills with customers. Attend and participate in safety and general training and events as scheduled, with the ability to work in an environment of change based on operational need without notice.

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