Computer Systems Information Technology
Resume:
Jarvis M. Casey
**** ******* *** ***** *** ***
Memphis, TN 38125
ad5d0r@r.postjobfree.com
Professional Goal
•Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Personal Experience
Service is perfect for troubleshooting and resolutions to the most common PC issues. Includes diagnose and repair of operating system issues, installation of service packs and patches, removal of unwanted programs, registry cleaning and basic interior case cleaning.
Understand support problems, analyze problem data and determine appropriate solutions.
Maintain problem documentations and their resolution procedures for reference procedures.
Plan and complete daily assigned tasks within deadlines.
Academic Qualifications
ITT Technical Institute GPA: 3.32/4.0 2013-2015
B.S. Applied Science
The degree program is designed to help you develop a working knowledge of IT concepts, tools, and methods as well as the leading-edge technologies needed to design information systems. The courses help learning the electrical engineering and communications technology.
ITT Technical Institute GPA: 3.41/4.0 2008-2010
Associate Applied Science
Information technology programs teach students a broad range of skills that relate to computers. Students learn comprehensive foundational skills, but they may also have the option to customize their coursework through electives or concentrations. Classes were taught using C++ as the primary learning language.
Lincotek Medical IT System Administrator Manager January 2022 – February 2024 Duties: Plans, directs, organizes, and schedules system analysis functions of projects and/or assigned staff. Work in a service now responding to tickets and helpdesk support. Provides leadership in the development of system and security standards. Sets direction and policy for institutional projects involving technology strategies. Knowledge of AZURE, SQL Server, Teams Phone systems, cisco meraki network, vpn Cisco. Setting up laptops and staging and configuring support helpdesk in service now tickets also installed updates on virtual desktops upgrades installed printers. Communicates with top-level project sponsors and project leaders regarding status of specific projects Provides functional and administrative supervision over assigned staff. Coordinates the activities of assigned staff and prioritizes multiple projects. Hires, trains, evaluates and disciplines staff, including conducting progressive discipline. Makes formal recommendations regarding tools, techniques, and methodologies. Develops operation plans and directs the implementation of these plans. Analyzes and reports on team resource allocation and projects future staffing needs. Reports on project and work status for self and group, identifying issues and developing possible solutions. Sets goals and priorities and manages those objectives. Serves as Project Manager, creates project documents, including plans, schedules, and task lists; manages resource allocations, schedules, and risk. Reports and escalates appropriately. Assists in development of departmental budget. Resolves highly complex system errors and issues, which may involve advanced knowledge of operating systems, networks, and deployed software, including network packet and system dump analysis. Directs and performs hardware set-ups and upgrades. Transport-related equipment as necessary. Performs related duties as required.
Armstrong Relocation November 2017- October 2021
Helpdesk Support AssistantDuties: providing technical assistance and support related to computer systems, hardware, and software. Responsible for answering queries and addressing system and user issues in a timely and professional manner. Also responsible for updating knowledge base when solution when resolving issues that have not been troubleshoot before. Provide assistance to remote desktop when issues occur such printer issues or installing software. Meet with team quarterly base to provide ways that helpdesk can be more efficient successful to closing tickets. Also responsible for helping the networking team issues with server occur.
Fujitsu of America October 2016-September2017
Technical Support Specialist
Duties: troubleshoot computer related issues for onsite customers such as laptop repair questions. Provide answers in a timely fashion from onsite customers in email box. Support the in-house repair center for any issues they may have repaired Create Bill of Materials for any new model laptop and also update new parts in an Oracle Database. Maintain the Spare list for all parts that related to product. Create SMBIOS for any new model product in an php file format also maintain updates as well. Responsible for making sure BTO sheets are updated that provide update part numbers and coevals for products files must be updated in CSV format. Able to stand alone and create work instructions step by step and provide in flow chart style as well. Responsible for fixing an imaging issue that may come through. Also make sure new images are out on the image server and any updates. Responsible for training self-maintainers on repairs and certifying once training them thoroughly on the specific models. Support issues from other sites related to the company because that department does not have laptop repair department. Also provide BIOS passwords keys in case any time an system board is repair there has to be an new key has to be present to new board because of the new serial number. Any new solutions for fixes on issues must be installed in knowledge base just in case it comes up again repair tech can reference back to it. Also maintain support in two databases, Fuse which is in house database and Oracle database they correspond with each. If anything had to be uploaded in fuse it had to be uploaded in oracle first.
Configuration Technician II May 2016- July 2016
Ingram Micro/Contractor
•Duties: manage repairs, installation and maintenance of computers and laptops. Apart from handling standalone computer issues, they also manage network problems. Install hardware and software, configure LANs, WANs and MANs and maintain network services. May also be expected to maintain and repair equipment and troubleshoot computer and network issues. Manage network configurations to ensure that all computers on a network can communicate effectively. Test computers peripherals, hardware and software to ensure that they are working appropriately. Upgrade software, patches and operating systems on a continuous basis Install and configure monitors, keyboards and printers. Trouble shoot hardware and software problems. Analyze network problems and manage preventative maintenance procedures Explain the role of network applications and equipment to the end users. Maintain documentation of technical maintenance procedures carried out
Phone Technician April 2016-May 2016
Fedex/Contractor
•Duties: Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.
Jabil Circuit July 2010-March 2016
•EMC Industrial Engineer Technician II, (11/2015-03/2016)
Duties: Document such as directives, reports and procedures, identify and implement preventions or solutions to various problems, perform audits and inspections, analyze and refine processes or recommend alterations. Also include evaluating equipment, monitoring operations data, writing detailed process instructions, training and overseeing personnel and ensuring compliance with legal regulations. Lead in setting up workstations including work benches and desktops to stations. Also create step to step processes on how to perform task. Worked on projects to decrease expenses and save monies.
EMC HR Trainer, July 2011-November 2015
•Duties: Train new hires how to do their job duties such as building data base storage devices from the ground up from empty chassis into installing important parts such as motherboards, sefc boards, installing CPU’s, hard drive installing and dims(memory) (OJT) while also conducting classroom trainings. Also do cross training with experienced workers on the line. Also help update work guidelines with Industrial Engineer and get with Quality Engineer to make sure processes are being followed. Making sure the checklist is up to date. Verify job is being done correctly. Conduct observations regularly. Help develop and improve work instructions.
Professional References available upon request.
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