Medical Assistant/Receptionist

NAFEESHAH RUMPH

Irvington, New Jersey ***** 610-***-**** ad5d0f@r.postjobfree.com

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Dispatcher offering Number years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Area of expertise and Type protocols. Certified Job Title offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Police and Fire Procedures

Information Gathering and Relay

Crisis Management

EMS Dispatch

Database Queries

Problem-Solving

Call Management

Decision-Making

Basic Life Support Understanding

Information Intake

Map Reading Skills

Computer-Aided Dispatching

Active Listening

Emergency Assessment

Works Well Under Pressure

Emergency Medical Instruction

Critical Thinking

Verbatim Transcription

System Maintenance

Data Entry

Teamwork and Collaboration

Information Documentation

PROFESSIONAL SUMMARY

SKILLS

Computer Skills

Public Safety Telecommunicator, 10/2016 - 04/2023

Newark Police – 311 Washington Street Newark Nj 07102 Followed established protocols for professional handling of emergency situations. Assessed emergency requests and made quick judgment calls to determine appropriate action. Offered friendly and efficient service to customers, handled challenging situations with ease. Recorded and tracked emergency requests utilizing computer-aided dispatch systems. Answered calls from automatic routing system and took basic information from callers. Monitored Police and Fire radios to provide assistance to responding personnel. Routed calls to police, fire, and ambulance service to meet individual call needs. Directed responders using assigned mapping systems for timely emergency attendance. Dispatched and coordinated emergency services teams according to high-priority calls. Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Read system maps and caller information, and documented details in system. Relayed latest information to first responders via electronic means, telephone calls, and radio responses. Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Developed and delivered emergency response plans to improve attendance timeframes. Proved successful working within tight deadlines and a fast-paced environment. Assisted callers in emergency situations with appropriate information and support. Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Applied interpersonal skills in neutralizing hostile and emotionally charged situations. Operated emergency response systems to update and retrieve up-to-date information for first responders. Reduced risks and emergency response issues by observing public safety field units. Registered Medical Assistant Technician, 12/2005 - 02/2007 Internal Medicine For Adults/Pediatric – 40 Union Avenue Ste# 301 Irvington Nj 07111 Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. WORK HISTORY

Obtained client medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents. Documented vital signs and health history for patients in clinic and hospital environments. Called and faxed pharmacies to submit prescriptions and refills. Collected and documented patient medical information such as blood pressure and weight. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Completed clinical procedures and gathered patient data for interpretation by physician. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Taught patients about medications, procedures, and care plan instructions. Verified patient insurance coverage and collected required co-payments. Obtained and documented patient medical history, vital signs and current complaints at intake. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Completed EKGs and other tests based on patient presentation in office. Prepared lab specimens for diagnostic evaluation.

Explained procedures to patients to reduce anxieties and increase patient cooperation. Oriented and trained new staff on proper procedures and policies. Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Helped improve patient outcomes by educating and advising on relevant treatments and care. Measured patient pulse oximetry.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Liaised with patients and addressed inquiries, appointment requests and billing questions. Implemented care and efficiency improvements to support and enhance office operations. Collected pertinent data and calculations to aid physician in interpreting results. Conducted monthly and quarterly inventory of supplies using facility cost reporting records. Measured patient spirometry.

Followed appropriate procedures to minimize patient's exposure to radiation. Associate Degree In Nursing: Registered Medical Assistant, 12/2005 Cittone Institute Of Technology & Nursing - 1697 Oak Tree Road Edison, Nj 08820 EDUCATION

Dean's List [Semester and Year]

Awarded [Award Name]

Relevant Coursework: [Subject] & [Subject]

[Number] GPA

Diploma : Required, 06/1997

Frank H. Morrell High School - Irvington, NJ

EMD - Emergency Medical Dispatch

PST - Public Safety Telecommunicator

CERTIFICATIONS

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