Mlt(Ascp)Cm, Cpht(Ptcb), Cpc-A(Aapc)
Resume:
Debra Blum
Certified Professional Coder CPC-A(AAPC), Certified Medical Lab Tech MLT(ASCP)cm,
Certified Pharmacy Technician CPhT(PTCB) Swampscott, MA 01907 ad5d02@r.postjobfree.com
Seeking remote work from home OR Training in Medical Laboratory. Between jobs, I took a hiatus to travel, attend ASCP Conferences, and did medical research at Northeastern University, University of Vermont Medical School, and University of Massachusetts Dartmouth. I have also recovered from orthopedic procedures.
Authorized to work in the US for any employer
Work Experience
Certified Pharmacy Technician
Walgreens Boots Alliance - Orlando, FL
October 2020 to November 2020
Trained in taking phone calls from customer/providers to assist Walgreens Retail Pharmacies in processing prescriptions.
Clerical Assistant
Resource Logistics, Inc. - Marlborough, MA
October 2020 to October 2020
Temporary Assignment with State of Massachusetts Medical Laboratory Licensing Department. Scanned and copied documents.
Investor Services Representative I
SS&C Technologies via Randstad Staffing - Quincy, MA October 2019 to November 2019
Accepted inbound phone calls via AVAYA, from shareholders regarding dispersement of dividend checks, explaining and answering questions, leaving detail notes in IBM mainframe software.
Driver
Uber Partner Drivers - Boston, MA
September 2018 to October 2018
Picked up and dropped off passengers within Boston metropolitan area. Telefundraiser
Integral Resources, Inc - Cambridge, MA
October 2016 to December 2016
Outbound calls to new prospective and prior donors to request monetary donation on behalf of political and non-profit organizations. IBM/DOS processing computer system used to disposition call results.
Care Associate
Robert Half Staffing at CIGNA - Pittsburgh, PA
March 2016 to May 2016
Process and coordinate incoming faxes from healthcare providers, directing each fax whether it be an observation, admission, discharge, initial or additional information prior authorization request, or medical necessity letter to the correct department for final resolution. Toggle between software screens to verify members insurance, and data entry within software with patient's information.
Clerical Assistant
Triangle Systems - Pittsburgh, PA
October 2015 to January 2016
Assembled printed materials/ forms into envelopes and sealed envelopes for mailing. Wrapped envelopes with rubber bands and packaged into mail sacks. Associate Customer Service Representative
Guardian Protection Services - Warrendale, PA
January 2015 to June 2015
Answer incoming calls regarding billing and invoicing, update account information, customer retention, and a diversity of customer related calls. Troubleshoot technical inquiries and schedule service calls with customers. Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure Guardian is meeting promises and expectations. Handle customer's problems from beginning to end by listening to the customer, defining the problem, resolving the problem and following up with the customer. Onsite Medical Records Scanning Specialist
MedSaveUSA - Pittsburgh, PA
December 2014 to December 2014
Travel to healthcare providers offices to scan patient's medical records to pdf files or transfer patient's electronic medical records to pdf files for upload back to company for audit.
Inbound/Outbound Customer Service Representative
DialAmerica - Pittsburgh, PA
March 2014 to July 2014
Verification of new members' Medicare Advantage plans. Verification of members' benefits and claim status to healthcare providers, and following policy guidelines maintain data entry of call results within appropriate software. Pharmacy Technician/Prior Authorization Representative A-Line Staffing - Pittsburgh, PA
December 2011 to January 2012
CVS/CAREMARK--This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
Customer Service Support Representative
Laboratory Corporation of America - San Diego, CA
July 2010 to June 2011
Handled inbound and outbound phone calls, data entry within Microsoft Windows, adjudicated medical insurance claims, using various resources and policy guidelines resolved medical billing issues, collected outstanding balances, and processed patient correspondence.
Home Services Specialist
Adecco - Beaverton, OR
January 2008 to May 2008
BANK OF AMERICA-- Adjudication of refinance mortgage loans within IBM software, verified credit and fraud on customer accounts, inbound and outbound phone calls, created letters for USPS and FEDEX mailings, trained new employees, and operated copy and fax machines. Customer Care Assistant
Affiliated Computer Services -
Tigard, OR May 2006 to January 2008
BOOST MOBILE--Answered inbound calls, data entry into Microsoft Windows software to maintain accounts, activated and reactivated cell phone equipment, fixed cell phone equipment, added funds to accounts with prepaid phone cards and credit cards, trained new employees, and resolved account issues.
Enrollment Assistant/Data Entry Clerk
WESTAFF - New Orleans, LA
November 2005 to April 2006
UNIVERSITY OF PHOENIX --Assisted staff enrollment counselors by contacting prospective students by phone to ask if they were still interested in attending, maintained call records, and collated packets for students.
Transitional Facilitator
National Alliance on Mental Illness - New Orleans, LA July 2001 to August 2005
Transported mental health patients upon their discharge from Medical Center of Louisiana at New Orleans (Charity Hospital.) Transportation was by cab. Assisted staff social workers with patient documents via copy and fax machines, petty cash for patient items, and internet searches.
SUMMER INTERN
Louisiana Cancer Research Consortium - New Orleans, LA June 2004 to August 2004
LSU HEALTH SCIENCES CENTER--Trained in karyotyping and cytogenetics. Presented poster presentation on Acute Myeloid Leukemia cell lines. Education
Certificate in Registered Medical Coder
Medical Management Institute - Atlanta, GA
September 2018 to January 2019
Associates Science (General Studies w/MLT Classes) Community College of Allegheny County - Pittsburgh, PA January 1975 to January 1996
Diploma in Pharmacy Technician
Western School of Health & Business Careers - Pittsburgh, PA January 1987 to April 1988
Skills
• ICD-10-CM Coding (5 years)
• Medical Coding
• Medical Billing
• ICD Coding
• Pharmacy Technician Experience
• Laboratory Experience
• EMR Systems
• Hospital Experience
• CPT Coding
• Customer Service (10+ years)
• Medical Terminology
• Phone Etiquette
• Algebra
• Clinical Laboratory Experience
• Medical Records
• Software Troubleshooting
• Microbiology
• Anatomy Knowledge
• Data Entry (10+ years)
• Patient Care
• Insurance Verification
• Microsoft Excel
• Medical Collection
• Epic
• Physiology Knowledge
• Medical Scheduling
• Quality Assurance
• Medical Office Experience
• Computer Operation
• Microsoft Office
• Microsoft Powerpoint
• LTC pharmacy
• Infusion
• Medication administration
• Aseptic technique
• Patient service
• CPT Coding (5 years)
• HCPCS Coding (5 years)
Certifications and Licenses
CPC-A (Certified Professional Coder, AAPC)
April 2024 to April 2025
CPhT (Certified Pharmacy Technician,PTCB)
December 2009 to March 2026
MLT (Certified Medical Lab Technician, ASCP cm)
December 1978 to Present
Registered Florida Pharmacy Technician December 2013 to December 2024 Driver's License
Registered Medical Coder
January 2019 to January 2025
ARHCP (Association of Registered Healthcare
Professionals) Medical Management Institute
Atlanta, GA.
Additional Information
SKILLS
Microsoft Office 2010 Professional (Word, Excel, PowerPoint, and Access.)
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