Customer Service Reservation Agent
Resume:
Marie Wiesel
Sunrise, FL *****
*******@*******.***
Providing extensive knowledge of international and domestic reservations.
Dedicated and motivated to maintaining customer satisfaction.
Effectively communicating in a multicultural environment
Work Experience
Air Specialist Regent Seven Seas Cruises
Assisted both travel agents and direct guests with custom air requests. Handled in accordance with contracts and pricing guidelines using Sabre. Along with internal booking system, sent proposals for acceptances. Calculated air differentials, refunds and exchanges when needed.
Reservation Agent
Navigator Aviation and Tourism Management Chat
January 2017 to December 2019
Assisted people with car reservations in the United Kingdom and USA
Quoted rates entered and modified reservations as needed.
Advised of the policies, procedures to rent along with resolving rental issues. Meeting
and exceeded sales goals
Reservation Agent
Customer Service Network Group
January 2016 to December 2017
Promotional incentive based direct marketing firm.
Offering fulfillment of promotional travel to clients.
Premier Desk Agent
ABC Global Services
January 2013 to December 2016
Helped travel agents with technical support in using the ABC’s EZ books platform for hotels on the internet
Auditing various GDS systems to be sure that the ABC hotel rates.Travel arrangements for employer’s functions using Sabre.
Front Desk Supervisor
Daily Management/Vacation Village
January 2011 to December 2013
Guest check in to the resort and assisting them with information
Resolved guest issues with upgrades, facilities, and timeshare questions
Managed a staff of five agents ensuring that customer service, proper policies and procedures are being maintained.
Emailed daily MOD reports to various departments.
Travel Manager
Boersma Travel/ Florida Atlantic University
January 2007 to December 2011
Scheduled airline tickets, cars and hotel reservations for the facility and guests on various campuses in accordance with FAU procedures using
Woldspan.
Negotiated contracts with ARC airlines and internet carriers
Researched and resolved erroneous charges for the controller’s office
Customer Care Agent
South African Airways Reservations
January 2006 to December 2007
Reservations for both travel agent and passengers with rates, ticketing requirements, and refund information
As part of team I was able to achieve both personal and sales goals
Travel Manager
Cosmopolitan
January 2000 to December 2007
Consolidator for major airlines such as Alitalia, Austrian Airlines, and
Varig and other various airlines
Managed booking, ticketing and ARC documents using Worldspan
Negotiated airline contracts for both domestic and international groups attending various pharmaceutical symposiums such as American Heart.
Liaison between Italian headquarters and group leaders.
Weekly IAR reports and Debit memo recovery using Worldspan research
Reconciled hotel no shows and any outstanding payments
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