Customer Service Accounts Receivable

PAMELA ANN BAGGS

**** ********* ****** *********, ******* 32526

850-***-**** ******.*****@*****.***

BUSINESS ADMINISTRATION

Dedicated and experienced Business Administration professional with results-charged career in growth and profitable leadership of dynamic enterprises. Offers high-caliber qualifications, acute marketing instincts, experience-backed judgment, and excellent timing. Highly efficient account receivable specialist, customer service representative, credit collection professional with exceptional documentation management skills with process development expertise. Solid Knowledge in identifying opportunities, accustomed to making high-stakes decisions and overcoming complex business challenges. Driven and enterprising people with attentive nature, interactive, motivational, and excellent communication, and decisive management style.

SKILLS AND EXPERIENCE

Accounts Receivable Specialist * Customer Service Representative * Credit Collections Manager * Dispatcher * Dispatcher Manager * Inventory Control * Strong attention to detail and excellent analytical skills * Effective communication, time management and documentation skills * Maintain accurate financial records and account reconciliations * Proficiency in accounting software and Microsoft products * Skilled handling multiple projects with high-pressure deadlines * Work cross-functionally with sales, management, and other departments to maintain effective operations * Process improvements * Mentoring /Coaching * Logistics records and database maintenance * Complex Documentation Management * IT Business Analysis and Support * Field Support * Technical support

PROFESSIONAL EXPERIENCE

BAYOU CONCRETE LLC – February 2022 – April 2024

Credit Collections Manager

Overseeing credit and collections operations

Ensure quality customer service representation

Generated accounts receivable aging reports

Monitored accounts that can blindside us with a preventable bad debt

Examined the causes of invoice payment delays and disputes with pricing, quantities, and delivery problems

Use payment and credit scoring systems to prioritize collection work towards customers most at risk, or those that do not pay on time unless you contact the

Generated Notice of Commencement on high profile commercial work and residential to include jobs that have bonds required for government work

Worked closing with the Attorney for those accounts we needed assistance in getting attention from the customer of the severity of the situation

Process accounts receivable invoices daily, Issue credit memos, rebill of invoices and reimbursements when necessary

Posted customer payments daily

Assisted the dispatchers and sales with opening projects and producing quotes.

Administered to ordering supplies handing

Liaison between our office and IT Department. setting up equipment, handling technical problems

Systems: Command Alkon, Viewpoint/Vista, excel, word, teams, outlook

WHITE SANDS ELECTRIC (Pensacola, Florida) November 2021 – February 2022

Administration Assistant – Part-time

Review the jobs worked on the prior day

Recorded completed jobs in Savvy Software

Generate and review Accounts Receivable aging report

Contacted customers concerning their aging status

Generate Notice to Owners, send copies based on information provided by the Notice of Commencement.

Answer Telephones, clerical duties, filing

Software used daily, Word, Excel, and Savvy

FMC Management Service

s, Inc. (Pensacola, FL) February 2021 – July 2021

Bookkeeper

Bookkeeper for 22 of the 44 divisions each month

Reviewed deposit slips verifying with actual bank records

Verified reports from two systems: Para Dat and ABS

Completed bank reconciliations, created, and applied month-end journal entries accordingly.

Prepared reports for the Financial Officer

UNEMPLOYED _ November 2020 – January 2021

NAVY FEDERAL CREDIT UNION (Pensacola, Florida) March 2020 – November 2020

Mortgage Processor

●Reviewed new construction purchase mortgage loans. Varying types of loans.

●Audited loans by verifying income, hazard and flood insurance ensuring coverage is within acceptable levels.

●Ensured compliance with established guidelines and federal regulations.

●Identified circumstances requiring additional documentation to determine eligibility of loan.

●Communicated with loan processor regarding documentation requirements and where to locate the guidelines.

●Granted loan approval.

AEROTEK (Pensacola, Florida) May 2019 – March 2020

Mortgage Administration with Navy Federal Credit Union

●Assigned new mortgage applications.

●Reviewed documents in accordance with company guidelines.

●Examined purchase contracts for new construction. To include verifying purchase price, any fees such as Homeowners Associations, transfer taxes.

●Ensured compliance with established guidelines and federal regulations.

●Researched postal address, verifying property type (townhouse, condominium, single family)

●Add the predetermined fees applicable for the state of purchase, community property state, property type per state specifics.

●Verification completed 3 Day Documents issued through a secure network to the member.

MAGNOLIA GAS, INC., Division of Lampton- Love (Pass Christian, MS)

Office Manager

August 2017 – February 2019

●Managing and overseeing the daily operations of the office with organizational and time management skills

●Supervising, mentoring and delegating assignments to office staff.

●Established accounting policies and procedures. Prepare reports for 2 locations.

●Prepare itemized invoices, record purchases and services rendered. Generate and reconcile deposits combined with posting of point of sale. Maintain records for deposits, batch entries and work orders for a paperless system.

●Handle customer concerns, account adjustments, service requests and high volume of calls.

●Maintain rental leases, permits, licenses and intercompany transfers.

●Charismatic and well-presented, always delivering world-class customer service.

Additional work history is available for other positions held; Dispatcher/Dispatch Manager, Sales and Marketing Administrator, Accounts Payable and Inventory Administrator, Multi-talented.

EDUCATION

High School Diploma - Wauconda High School, Wauconda, IL

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