General Manager Process Improvement
Resume:
Troy Utley
New Bloomington, OH *****
ad5cy9@r.postjobfree.com
Effective Manager with background promoting employee safety while improving process improvement methods. Employee with over 30 years of management experience responding to orders quickly to achieve timely deliveries. Known for having exemplary organizational, decision making and problem- solving talents.
Authorized to work in the US for any employer
Work Experience
General Manager
Superior Auto, Inc. - Mansfield, OH
September 2023 to Present
General Manager
Superior Auto, Inc. - Kenton, OH
January 2023 to September 2023
Manager
Premier Tire & Auto Worx - Bucyrus, OH
March 2021 to January 2023
• Recruiting, interviewing, hiring, disciplining and firing staff at the store
• Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
• Training new employees and providing ongoing education for employees
• Evaluating staff based on performance-based metrics
• Setting criteria for staff, such as sales performance and customer approval or complaints
• Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
• Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers Distribution Warehouse Manager
Advance Auto Parts DC 23 - Delaware, OH
January 2010 to July 2021
• Managed a team of 300 employees and oversaw all departments for warehouse. Receiving department, Shipping department, E-commerce department, Inventory control department, Reclamation department, and logistics.
• Implemented safety guidelines for warehouse and trained employees on applicable polices
• Immediately addressed logistical issues and applied remediation techniques
• Managed both inbound and outbound deliveries to verify orders were picked and shipped on time swiftly and correctly placed into inventory
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding
• Expedited resolutions of shipping errors and completed orders
• Reduced worker accidents by implementing improved safety standards and monitoring procedures
• Led warehouse improvement initiatives to advance operational efficiencies and increased workflow
• Conducted inventory audits with 98% accuracy following company procedures General Manager
Varsity Club Sports Eatery - Kenton, OH
September 2007 to September 2009
• Managed budget implementations, employee reviews, training, schedules and contract negotiations
• Developed and maintained relationships with customers and suppliers through account development
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems Sales Manager/Finance Manager
Chesrown Buick GMC/ Flagship Auto Center - Kenton, OH June 2000 to September 2007
• Trained new and existing staff members in various financial procedures to prepare for job requirements
• Created organizational structures to improve accounting and finance functions
• Executed vendor setup and payment, administration of bank accounts and account reconciliations
• Improved revenue by assisting with operations management, sales and marketing efforts
• Consulted with representatives of regulatory agencies to complete accurate filing and uphold strict compliance
• Used ADP to prepare daily, weekly and monthly reconciliation of banks accounts and take corrective actions on deviations
Store Manager/ Company Trainer
N.O.P.C. (Pizza Hut) - Marion, OH
February 1995 to May 2000
• Hiring and training staff.
• Inventory Control.
• P&L statements
• Ordering ingredients and beverages.
• Keeping a record of income and expenses.
• Talking to customers to receive feedback on their service.
• Opening and closing the restaurant daily.
• Motivating staff during busy shifts.
• Ensuring that staff members are available for shifts.
• Trained new managers and staff members at numerous locations throughout Ohio. Education
High school diploma
Marion Harding High School - Marion, OH
1987 to 1990
Skills
• Warehouse Distribution Experience
• Sales Management
• Operations Management
• Logistics
• Account Reconciliation
• Inventory Control
• Supply Chain
• Warehouse Supervisor Experience
• Recruiting
• Warehouse Management
• Process Improvement
• Profit & Loss
• Account Management
• Warehouse Experience
• Pricing
• Budgeting
• Management
• Production Management
• Office Management
• Loss Prevention
• General Ledger Reconciliation
• Employee Evaluation
• Payroll
• Leadership
• Profit & loss
• Team management
• Conflict management
• Project management
• Sales management
• Mentoring
• Analysis skills
• Store management
• Customer service
• Recruiting
• Supply chain
• Operations management
• Warehouse management
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