Customer Service High School

CURRICULUM VITAE

Issa Muhidin Sonosi is a motivated, adaptable and responsible person who is always ready to achieve in every aspects .Accustomed to Methodical, focused approach to work and and strong drive to see things through completion

PERSONAL INFORMATION

Name: Issa Muhidin Sonosi

Contact: 079******* / 071*******

Email: ad5cy8@r.postjobfree.com

SKILLS

oData entry

oComputer and technical literacy

oTeam oriented

oProblem solver

oDriver

oBookkeeping

oLeadership

oBusiness management

oOrganization and planning

oCommunications

oAdministrative skills

EDUCATIONAL BACKGROUND

Jan 2015 - April 2017 Technical University of Mombasa

Diploma in catering and accommodation

2010 - 2014: Kaya Tiwi high school

Kenya certificate of secondary education (KCSE)

2002 - 2010: Kwale Tumaini Academy

Kenya certificate of primary education (KCPE)

Jan 2015 - April 2017: Technical University of Mombasa

Diploma in catering and accommodation

2010 - 2014: Kaya Tiwi high school

Kenya certificate of secondary education (KCSE)

2002 - 2010 : Kwale Tumaini Academy

Kenya certificate of primary education (KCPE)

WORKING EXPERIENCE

2022 – 2023: Mchana Pub and grill worked as a waiter

2021 -2022: as a waiter at mercury lounge

Responsibilities;

.Greet customers and hand out menus.

.Take meal and beverage orders from customers and place these orders in the kitchen.

.Make menu recommendations and inform patrons of any specials.

.Deliver meals and beverages to tables when they have been prepared.

2019 -2021: Baobab Beach resort and spa as accommodation manager Key responsibilities

● Supervise all the activities taking place in accommodation and catering department

●Recruit and supervise staff

●Determine training requirement and construct schedules

●Resolve customer complains

2018: Leopards beach Hotel front office manager Key responsibilities

●Timely and accurate customer service scheduling

●Troubleshoot emergencies

●Prepare and monitor office budget

●Keep updated record office expenses and costs

●Monitor stock and procure office supplies

2017: Leisure beach and golf course hotel Customer service Key responsibilities

●Responding promptly to customer inquiries

●Communicating with customer through various channels

●Processing order forms, application and request

●Communicating and coordinating with the colleagues as necessary

●Providing feedback on the efficiency of the customer service process

Ensure customer satisfaction and provide professional custom support

IEBC CLERK Responsibilities

Checking in and processing voters

Organizing the polling place

Explaining the use of the voting equipment serving as an interpreter for voters who

Speak all language other than English.

2015: volunteer at NYS community development program Responsibility

Helping in supervising

Cleaning routine in the community

Helped in construction of public latrines for the community

October 2015 – Jan 2016: community health volunteer Responsibilities

●Distributing polio vaccines

●Distributing D-worming drugs to community

HOBBIES

●Travelling

●Socializing

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