Customer Service Front End

HEATHER PROVENCHER

*** ******** ***. ********, ** 01527 · 774-***-****

******************@*****.***

Objective: Looking to obtain Customer Service Rep role in a fast-paced environment to utilize and enhance customer service and account management expertise.

EXPERIENCE

AUGUST 2021 - PRESENT

ASSISTANT CUSTOMER SERVICE MANAGER, Big Y Foods

Provide leadership to customer service staff, perform managerial tasks including, but not limited to scheduling, maintaining inventory, and/or evaluating employee performance, address employee and customer concerns, bridge the gap between employees and upper management, develop good customer relationships, oversee day to day front end operations.

MARCH 2020 – AUGUST 2021

HEAD CASHIER, Big Y Foods

Oversee Front End Operations, address employee and customer complaints or requests, resolving price checks, new hire training, process refunds and returns, process transactions, and cash handling.

OCTOBER 2019 – AUGUST 2021

CUSTOMER SERVICE REPRESENTATIVE, Berry Global

Process/Confirm customer PO’s, ensure prompt and accurate answers to customers’ queries, meet customer deadlines, invoicing, provide product/service information, data entry and research as required to troubleshoot customer problems, process RMA requests, monthly accounting reports, and basic marketing.

AUGUST 2017 – OCTOBER 2019

JUNIOR ACCOUNT MANAGER / ADMINISTRATOR, Omni control technology

Process/Confirm customer PO’s, ensure prompt and accurate answers to customers’ queries, meet customer deadlines, invoicing, offer support to the purchasing department, cost sheet creation, process RMA requests, monthly accounting reports, and basic marketing.

SEPTERMBER 2016 – MAY 2017

CASHIER, tony’s sutton pizza

Greet and assist customers, cash handling, and customer service

APRIL 2014 – NOVEMBER 2014 (SEASONAL)

HOSTESS/BUSSER/CART GIRL, Highfields Golf and country club

Greet and assist customers, cash handling, and customer service

OCTOBER 2013 – MAY 2014

MAIN OFFICE INTERN, blackstone valley tech main office

Basic marketing and secretarial responsibilities

APRIL 2013 – APRIL 2014

DIETARY AID, milford regional medical center

Register operations, sanitary precaution expertise, and patient/customer service

SEPTERMBER 2012 – APRIL 2013

CASHIER, gorettis supermarket

Register Operation, cash handling, and customer service

EDUCATION

MAY 2014

HIGH SCHOOL DIPLOMA, Blackstone Valley Regional Vocational technical high school

MAY 2014

CERTIFICATE OF PROFICIENCY IN BUSINESS TECHNOLOGY, blackstone valley regional vocational technical high school

SKILLS

Customer Service

Proficient in Microsoft Word, Excel, and PowerPoint

Problem solving abilities

Time management

Ability to generate ideas

Adaptability to the needs of customers and the company

Team player

Eager to learn and grow

Ability to Multitask

Good administrative skills

Contact this candidate