Customer Service Representative
Resume:
Tammy Kinsey
Customer Service Representative
Sumter, SC 29154
***********@*****.***
I would like to become the next asset to your company and team. Long term employment with 100%
dedication.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Agent for Consumer Relations
Walgreens Centralized Services - Chandler, AZ
March 2022 to Present
• Responsible for delivering excellent customer service for inbound calls to our Call Center from our
customers/patients.
• Address their concerns with empathy and complete confidentiality ranging from missing Walgreens
rewards to in-store issues and/or complaints.
• To assure every customer is important and shall be attended to within a timely manner and with grace.
• Correct In-store missing coupons and or boosters on their accounts, also update accounts accordingly
in Salesforce.
Tax Preparer
Self-Employed - Sumter, SC
January 2004 to Present
• Prepare individual tax returns for those who are uncertain to do so themselves
• Address questions they may have to the best of my knowledge and guide them to the IRS site for
anything further.
• Take the H&R Block continuing education/knowledge in order to keep PTIN (Preparers Tax Identification
Number) issued by the IRS
Accounts Receivable Specialist
Glasscock Company, Inc. - Sumter, SC
March 2014 to August 2019
• Helped turn a weekly billing of the Concrete Sales into a daily routine for better customer service and
cash flow.
• Also kept track of the Concrete inventory for incoming materials and usage.
• Handled the largest aggregate contract customer account by billing of Aggregate Sales for Scana -
now known as Dominion Energy of South Carolina to include tonnage reports with material description
• Admin to HR, new hire paperwork, helped employees with health benefits at open enrollment
• Admin for CFO to post Account Receivables into Great Plains.
• Entered hourly employees payroll through B2W on daily basis
• Sumter location point of contact for all HR needs for employees
• Lee Warren,Supervising CFO
• Company has been sold.
Accounts Payable
DDC - Sumter, SC
July 2014 to April 2017
• Accounts Receivables and Payables
• Credit card reconciliation
• Revenue haul recording
• Truck mileage entry
• Lee Warren, Supervising CFO 803-***-****
• Company sold
Office Manager
Palmetto Amusement - Sumter, SC
April 2004 to March 2014
• Found and implemented an online program to provide a better understanding of time and revenue to
include Accounts Receivables and Payables
• I was promoted from receiptionist to the Office Manager overseeing 6 full time employees and 1 part-
time seasonal employee
• Handled general office administration by overseeing the daily task of scheduling employee routes to
include collections for deposit
• Prepared weekly payroll as well as monthly bonuses. Responsible for remote locations reporting and
bank reconciliations
Skills
• Accounts Receivable
• Accounts Payable
• Quickbooks
• Microsoft Office
• Human Resources Assistant (2 years)
• Payroll
• Organizational Skills
• Receptionist
• Office Management
• Time Management
• Customer Service
• Great Plains (3 years)
• Bookkeeping
• General Ledger
• Administrative Experience
• Microsoft Outlook
• Account Reconciliation (10+ years)
• Bank Reconciliation (10+ years)
• Tax Experience (10+ years)
• Accounting (10+ years)
• Windows (10+ years)
• Benefits administration (2 years)
• Salesforce (1 year)
• Genisis - WDE (1 year)
• Customer service
• Salesforce
• Kronos
• Account reconciliation
• Accounts receivable
• Accounts payable
• Payroll
• Human resources
• Office management
• Call center
• Typing
• Tax experience
• QuickBooks
• Account management
• Banking
• Accounting
• Live chat
• Data entry
• Microsoft Office
• Time management
• Technical support
• Communication skills
• Microsoft Excel
• Phone etiquette
• Computer skills
• Windows
• Customer support
• Software troubleshooting
• Bookkeeping
• Front desk
• Mobile applications
• Bank reconciliation
• Filing
Links
https://www.linkedin.com/in/tami-kinsey-24065a3b
Certifications and Licenses
Certified Notary Public
Contact this candidate