Desktop Support Help Desk

Kevin Yamamoto

EXPERIENCE

Atkinson, Andelson, Loya, Rudd & Romo LLP August 2023- February 2024

Help Desk Analyst

Answer phone calls and emails from users and tried to resolve their issues in a timely matter

Escalate calls that we don’t have privileges to do and make sure they get done in a timely matter.

Be on call once every 6 weeks to support after hour an weekend support.

Set up email on cell phones for users when they get a new one or are a new employee

Katten LLP October 2022- June 2023

Support Analyst

•Provide all level desktop support for 1500 employees via local support

•Deploy new user’s laptops and desktops and collect loaner equipment

•iPhone, Android support, troubleshoot, upgrade and configure email, VPN, and SecurId for all mobile devices

•Configure and repair all internal components of laptop, desktop PC’s and network printers

•Work with Windows 10 migration and help end user with training on how to use certain programs in Windows 10 and Office 365

•Log incidents in Service Now and update incidents if user is not availble

Theodora Oringher (ESP Legal) December 2020 – October 2022

Desktop Technician

•Provide all level desktop support for 400 employees via local support

•Deploy new user’s laptops and desktops and collect loaner equipment

•iPhone, Android support, troubleshoot, upgrade and configure email, VPN, and SecurId for all mobile devices

•Configure and repair all internal components of laptop, desktop PC’s and network printers

•Work with Windows 10 migration and help end user with training on how to use certain programs in Windows 10 and Office 365

Manatt, Phelps & Philips, LLP October 2019 – May 2020

User Account Management

•Provided all level active directory support for 600 employees

•Led support for issues with distribution lists and user accounts

•Responsible for setting up new employee’s accounts

•Hands-on support with desktop technicians and user support if they were unable to resolve Active Directory issues

•Helped desktop support with Windows 10 and Office 2016 upgrade

Desktop Technician (TEKsystems Contractor) October 2017 – October 2019

•Provided all level desktop support for 400 employees via local support

•Worked with help desk to resolve issues with end users that help desk could not resolve

•Documented incidents and tasks via ServiceNow database

•Deployed new user’s laptops and desktops and collected loaner equipment

•iPhone, Android support, troubleshot, upgraded and configured email, VPN, and SecurId for all mobile devices

•Configured and repaired all internal components of laptop, desktop PC’s and network printers

•Hardware lease refresh installation of old equipment with new computers

•Hands on configuration of Cisco IP phones

•Worked with Windows 10 migration and also helped end user with training on how to use certain programs in Windows 10 and Office 2016

Anthem Blue Cross (HCL Contractor) June 2017 – September 2017

Yamamoto, Kevin resume 6-22 (1).docx mandksearch.com

Field Service Technician

•Provided all level desktop support for 300 employees via local support

•Deployed new users’ laptops and desktops and collected loaner equipment

•Responsible for setting up Video Teleconference meetings using Polycom system

•iPhone, Android support, troubleshot, upgraded and configured email, VPN, and SecurId for all mobile phones

•In charge of shipping products to work at home users and tracking the reclaimed items

Northrup Grumman June 2009 – September 2016

Computer System Analyst

•Provided all level desktop support for 250 employees via local support

•Supported end users Windows XP and Windows 10 user issues

•Deployed new computers and transferred data from old computers to new computers via ghost images

•Confidential back up for classified area executives and administrators

•Responsible for setting up Video Teleconference meetings using Polycom system

HARDWARE/SOFTWARE SKILLS

Solve VPN issues and Active Directory issues. Work with Internet Explorer, Chrome, Firefox, and Antivirus (Symantec). Windows 7, and Windows 10 operating systems. MS Office 2010, 2013, 2016, Outlook, Excel and Project. Dell, HP and Lenovo desktops and laptop support. Blackberry, iPhone, iPad and Android setup and repairs.

EDUCATION

Los Angeles Harbor College

Associate of Arts Degree

California State University, Long Beach

• Major: Child Development

In Progress of Getting Security+ Certification

VOLUNTEER WORK

Venice Japanese Cultural Center

•Lead instructor for basketball clinics for incoming kindergarten kids and they eventually get put on basketball teams after the clinic

•Responsible Adult Parenting (RAP) member – which we volunteer throughout the year to do fundraiser to fund the community center and expenses for the community center

Yamamoto, Kevin resume 6-22 (1).docx mandksearch.com

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