Administrative Assistant Office Support

Angela D Pesina

512-***-**** ad5cvw@r.postjobfree.com ad5cvw@r.postjobfree.com

** ***** ** ****** ******* experience in diversified environments Excellent communication skills Clerical and admin skills, ability to prioritize and multitask, Hardworking and reliable professional Typing speed of 40 wpm, Skilled in Microsoft Office – Word, Excel, PowerPoint, Experience working in a fast-paced environment and under pressure

Education

Master’s Of Business Administration Finance

Colorado Technical University, Online. Feb 2024

Bachelor’s Degree in Humanities May 2009

University of Houston - Clear Lake

Experience

Titles Document Tracking Specialist

RateGenius Loan Services

April 2022 - March 2023

Contacted DMV, lenders and customers for needed required fees and information to secure Title liens

Improved efficiency and accuracy by implementing a new filing system for Title forms, resulting in faster document retrieval and reduced errors.

Successfully handled high volumes of customer inquiries and resolved issues promptly, ensuring customer satisfaction.

Collaborated with team members to streamline processes, reducing the time required for transaction processing by 20%

Assessed fees per State DMV guidelines, file fees and documents in a timely manner.

Maintained a high level of confidentiality of customer account information, credit reports, etc.

Maintained excellent job knowledge of the processes, products, systems, compliance and company information, as well as, continual professional development through personalized training with management, classes, conferences, seminars, workshops, etc

Administrative Assistant

Finley’s Barber Shop July 2018 - April 2020

Daily sales reports for 14 stores using Booker software, ensuring accurate financial records and facilitating decision-making.

Developed strong vendor relationships, resulting in improved payment terms and timely resolution of delivery issues.

Proactively addressed payroll-related concerns by reviewing and validating employee time clock entries, minimizing errors and discrepancies.

Answered emails throughout the day; address problems/concerns/corrections

InstaCart/Amazon/etc. orders for managers of each store; Contact with Vendors for payment, Booker updates, or escalated problem orders daily

Found products for managers

Primary contact for employees with Paycor issues

Reviewed/edited/inquired about Time clock entries made by employees; sent to managers for approval

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