Human Resources Resource

PATRICIA MOCK

Houston, TX ***** • 713-***-**** • ad5cvr@r.postjobfree.com

DEDICATED HUMAN RESOURCES MANAGER

Human Resources Generalist • HR Manager • HR Consultant • HR Director

HR Management • Benefits Administration • Hiring & Recruitment • Talent Acquisition

Improved Satisfaction • Reduced Costs • Improved Efficiency • Increased Retention

WORK EXPERIENCE

Goode Company 2023-2024

Corporate HR and Payroll Generalist

Responsible for executing the Human Resource Payroll Generalist for fifteen locations including the home office

Assumes responsibility for maintaining knowledge of current processes and procedures for the accurate and timely completion of all payroll functions weekly for all company locations; administers compensation with ADP Workforce.

Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.

Performs benefits administration to include claims resolution and communicating benefit information to employees.

Responsible for I-9 verification and record retention per current law.

Managed all unemployment claims and hearings.

Assists in the recruitment effort for all exempt and nonexempt personnel, and temporary employees; monitors career pathing program (Manager in Training, Supervisor program)

Handles employee relations counseling, outplacement counseling, and exit interviewing.

Assumes responsibility for effectively recording, maintaining, and reporting human resource information. Maintains Human Resource Information System records and compiles reports from database. Ensures that system records are accurately recorded and cross-checked.

Participates in administrative staff meetings and attends other meetings and seminars.

Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.

Participates in developing department goals, objectives, and systems.

Maintains compliance with federal and state regulations concerning employment.

Extensive knowledge of state and federal compensation and payroll laws.

Knowledge of administering employee benefit plans in the health and welfare areas and administering 401(k) retirement programs.

Considerable knowledge of principles and practices of personnel administration, effective oral and written communication skills, excellent interpersonal skills.

Knowledge of VLOOKUP’s and extensive knowledge in Pivot Tables.

Paycom and ADP workforce experience

Responsible to payroll general ledger on a weekly basis

Payroll processing experience for 980 employees on a weekly basis including but not limited to salary, hourly, gratuities, tips, and bonuses.

Strong knowledge and understanding of insurance regulations, plan designs and third-party record keeping/administration required

Knowledgeable of COBRA, ERISA, FMLA and related state and federal regulations required.

Southwest Key Programs, Houston & San Antonio, TX 2020 - 2022

Area Human Resources Generalist

●Increased customer satisfaction by 20% and lowered recruitment costs by 17%.

●Improved efficiency in onboarding process by 1 day and increased retention with training by 7%.

●Provided support to the business to deliver service and execute the organization’s HR strategy.

●Supported the Regional HR Director with planning, directing, and coordinating human resource management initiatives; reported to the Regional HR Director.

●Collaborated with the Regional HR Director to help implement policies, procedures, programs, and guidelines to support the alignment of the workforce with the organization’s strategic goals.

●Maintained HR policies and procedures to ensure they were current, relevant, and supported the needs of the organization, while also complying with the federal, state, and local laws.

●Conducted reviews on an annual basis, and recommended changes to the HR Director.

●Spearheaded all aspects of employee relations challenges, grievances, and investigations.

●Administered HR policies, programs and practices including planning, organizing, developing, implementing, coordinating, and directing.

Primary Services-South Texas Dental, Houston & Dallas, TX 2017 - 2019

Corporate Human Resources Generalist

●Decreased benefits expenses by 60% through creation and implementation of a benefits premiums process for employees on a leave status;

●Reduced workers comp incidents 35% and increased workers comp budget’s expenses by 30% by negotiating a contract with workers’ comp vendors and creating a protocol for work injuries.

●Directed the alignment of business objectives with employees and management in designated business units for Texas and Alabama to improve workflow.

●Supervised all facets of leave administration, including employee notifications and vendor management, disability programs, and health benefits.

●Administered employee relations counseling, outplacement counseling, and exit interviewing.

●Prepared evaluation reports and results of HR function in compliance with established goals.

●Maintained human resource information system records and compiled reports within the database for future use and reference.

●Evaluated and revised subcontractor proposals, project punch-lists, transmittals, and memorandums for organizational support.

●Oversaw various HR plans and procedures for all corporate employees along with creating and implementing effective HR policies and procedures to improve overall efficiency.

●Enhanced efficiency and productivity by changing paper base employee files into digital files, and uploaded into the system.

Rooms to Go, Houston, TX 2014 - 2016

Regional Human Resource Consultant

●Reduced errors on the HRIS by 40% by identifying and addressing areas of concern.

●Provided support and guidance to the branch operations staff by delivering day to day human resource oversight within the assigned geographic region.

●Developed and implemented strategic human resource policies and procedures to maintain compliance with set laws and regulations while working closely with senior management.

●Liaised between branch management and regional management to keep a smooth workflow.

●Supported branch office managers and assistant management in managing and organizing employee new hire orientations and on-boarding for existing as well as new branch openings.

●Identified and resolved complex issues by designing effective solutions with HR managers.

●Performed analysis incorporating proposals, sequence diagrams, and scope matrixes.

●Replaced paper charts into digital files to enhance efficiency and productivity.

●Saved costs and traveling expenses by organizing video conferences with managers.

EDUCATION

UCA

Bachelor's Degree, Business Administration

TECHNOLOGIES & CERTIFICATIONS

Technologies: ADP Workforce Now, Workday, Microsoft Office, Peoplesoft, Ultipro, Kronos, Monday.com, 7Shifts, Paycom, Sharepoint, Toast, and Compeat.

Certifications: Human Resources Professional Development Certification, Rice University

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