Account Manager Customer Service

Summary

Highly skilled and dynamic Account Manager with 35 years of experience in sales, marketing, customer service and leadership. Skilled in developing and managing various business portfolio, analyze and solving complex issues, implementing sales strategies and facilitation of customers.

Work Experience

UPS, Santa Rosa, CA 2002 to Present

Account Manager

Develop and manages a $6.6 million base of business and responsible for growing the portfolio of business.

Created a UPS Premier Wine Summer Shipping Solution. This industry leading program presently generates $6.4 million in business yearly and continues to grow across multiple territories in Sonoma and Napa counties.

Solve complex issues by analyzing current and unforeseen challenges to create appropriate solutions for customers’ needs resulting in improved client satisfaction rates

Implement sales strategies and new UPS solutions to generate and retain business.

Wine compliance and shipping expert.

Facilitates customers to create new revenue streams.

Negotiated contracts with customers.

Distinguished Achievements

Ranked in the top 3% of UPS sales employees for 2021.

Exceeding my business plan for the last 5 years and counting.

UPS 1989-2002

Small Business Associate Account Manager- 4 years

Customer service representative 6 years

Clerk 3 years

Skills & Abilities

Leadership

Customer service

Account manager

Business Planning

Salesforce

Communication

Self-directed

Problem Solving

Community Driven

Team Collaboration

Trainer

Community Involvement

UPS Humanitarian Award 2021

UPS mentor to fellow and new employees to assist and educate them in retaining and creating new opportunities within the Account Manager position.

Volunteer weekly: mentor and teach about 50 Jr High students at our local church.

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