Customer Service Administrative Assistant
Resume:
Jaleema Andreas
Houston, TX *****
*********@*****.***
Qualifications Summary
Highly pleasing Customer Service Professional with over ten years’ experience in healthcare and customer service.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up.
Track record of assisting in the implementation of reporting procedures that improve both employee and customer satisfaction.
Expertise in resolving escalated customer service issues.
Experience
THE FARRINGTON AT TANGLEWOOD – Houston, TX 02/2022 - Present
Concierge / Administrative Assistant
Provide general office support with a variety of clerical activities and related tasks.
oAnswers telephones and direct callers to appropriate department.
oGreet and Direct visitors to community.
oReceive, sort, and forward incoming mail.
oAssist in ordering, receiving, stocking, and distributing office supplies.
oAssist with other related clerical duties such as photocopying, faxing, filing, creating packets, and more.
oProvide tours and collect initial inquiry information when needed.
oAll other duties assigned.
GOOD HELATH PEDIATRICS – Friendswood, TX 06/2019 -02/2022
Medical Receptionist/Front Desk Assistant (Remote/Hybrid)
Responsible for filtering incoming calls, answering basic questions, and directing to appropriate departments or contact.
oAnswered inbound patient calls.
oResponsible for daily upkeep of patient voicemail line and emails.
oScheduled patients for new, continuing, and follow-up appointments.
oCollected and verified patient insurance information.
oCollected and processed insurance copays.
oAll other assigned duties include filing, operation of telephone switchboards, use of all office machines.
CHILDREN’S CLINIC – League City, TX 07/2017 -06/2019
Medical Assistant
Responsible for performing administrative and clinical duties under the direction of the attending physician.
oGreeted and assisted incoming patients.
oAssisted with labeling of urinalysis testing.
oLabeled and arranged for specimen transport to laboratories.
oScheduled patient appointments and follow-up care calls.
oAll other assigned duties include filing, operation of telephone switchboards, use of all office machines.
ST. CROIX PEDIATRIC CARE CENTER – St. Croix, USVI 02/2012 - 06/2017
Medical Assistant
Responsible for performing administrative and clinical duties under the direction of the attending physician.
oGreeted and logged in patients arriving at the care center.
oScheduled patient appointments
oMaintained medical records – to include for billing and coding for insurance purposes.
oInterviewed patients to obtain medical information and history.
oMeasured vital signs, weight, and height.
oAssisted residents to examination rooms and prepared patients for the physician.
oPrepped treatment rooms and cleaned up between examinations.
oAssisted with upkeep of basic medical inventory and office supplies.
oPerformed all other general office duties as assigned.
Education
REMINGTON COLLEGE – Webster, TX
Degree; Medical Assisting Diploma – September 2014
ST. CROIX EDUCATIONAL COMPLEX– United States Virgin Islands, USVI
Degree; College Preparatory – June 2011
Skills and Areas of Expertise
Office Skills:
Office Management
Records Management
Database
Switchboards
Event Management
Calendaring
Switchboards
Accounts Receivables
Front-Desk Reception
Executive Support
Travel Coordination
Administration
Computer Systems:
Areas of Expertise:
Microsoft Office
QuickBooks
Customer service
Order Fulfillment
Tele-Switchboards
EPIC
E-Clinical
Complaint Handling
Complaint Resolution
Multi-Tasking
Imaging/Indexing
FileMaker Pro
Front-End Supervision
Cost-Reduction Strategies
Event Coordination
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