Customer Service Food

JH

JACINTA HARRIS

**********@*****.*** 918-***-**** Tulsa, OK 74107

High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Beverage Preparation

Guest Engagement

Food Delivery

Table Bussing

Food Safety Understanding

Banquet Coordination

Exceptional Customer Service

Strong Work Ethic

Menu Knowledge

Positive and Professional

Relationship Management

Liquor, Wine, and Food Service

Wine Pairings

Guest Relations Management

The French Hen

Server/Private Dining Assistant

06/2022 - Current

Greeted guests and provided menus.

Assisted in training new servers.

Provided excellent customer service to ensure satisfaction. Took orders from customers accurately and in a timely manner. Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner.

Ensured that each guest was served courteously, quickly, and efficiently. Maintained records of transactions made during shift as required by law or company policy.

Accurately recorded orders on cash register and point-of-sale system. Performed opening and closing duties such as setting up the dining area, restocking supplies..

Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Stayed informed about daily specials, new menu items, promotions. Operated POS terminals to input orders, split bills and calculate totals. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Took reservations and to-go orders to streamline process for both customer and restaurant.

Summary

Skills

Experience

Daily Grill Tulsa, OK

Bartender/Server/Trainer

07/2009 - 06/2022

Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Provided drink suggestions to customers based on their preferences. Assisted in setting up the bar for service shift.

Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Cleansed glasses with sanitizing solution after each use. Performed opening and closing duties including restocking supplies. Adhered to state regulations regarding serving alcohol responsibly. Platt College Tulsa, OK

Licensed Practical Nurse

08/2015

Education and Training

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