Call Center Salesforce Com
Resume:
SHUBHANGI
CHINCHANSURE
ad5cu1@r.postjobfree.com
PROFESSIONAL SUMMARY
Total 8+ years of experience in IT and 6+ years of Salesforce.com CRM and Force.com platform with proficiency as a Developer, Administrator.
Created Lightning Components and added CSS and Design Parameters, which improved performance.
Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles, and permissions, setting login hour and IP ranges in compliance with organizational needs.
Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Community Cloud, Call center, Chatter
& AppExchange applications.
In-depth knowledge in Developing Apex code within Governor Limits.
Experience in Data Loading using Import Data Wizard and Apex Data Loader.
Capable in developing client specific solutions using Apex Classes, Apex Triggers, Controllers and Controller Extension, Components and Test Methods.
Experience in creating Lightning Components using aura framework, creating Visualforce Pages.
Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.
Have explored Lightning Experience to check the impact of enabling Salesforce Lightning Experience in existing implemented Salesforce system.
Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats.
Worked on Salesforce Customization, Security Controls, creating Profiles, Roles, Users, Record Types, Page Layouts and Email Templates etc.
Performed validation rules, workflows, e-mail services and approval process using customization and Apex.
Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.
Experience using JIRA for issue tracking.
Provided customers with best practice solutions as related to Salesforce CRM.
Good exposure to RDBMS, SQL, and PL/SQL, writing SQL scripts for efficient report generation.
Great involvement in creating Lightning Apps, Lighting web Components (LWC), Controllers and Events.
Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.
Good working experience with Java Object Oriented Programming technologies and HTML, CSS, JavaScript.
Written SOQL and SOSL queries in Apex.
Worked extensively on Cross browser compatibility checks for all developments and involved in fixing software defects, track bugs, close open defects and validate functionality.
Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs
Provided customers with best practice solutions as related to Salesforce CRM.
Designed and implemented Custom Partner Communities for several clients to access their various features based on their requirements.
Good experience in working on Eclipse IDE for writing business logics in Apex programming language. 2
TECHNICAL SKILLS
CRM Applications Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, Service console Salesforce Skills
Force.com platform, Apex Language, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Standard objects, Apex Data Loader, REST, Workflow & Approvals, App Exchange, Web Services, Reports, Dashboards, custom objects, Force.com
Salesforce Tools Eclipse, Force.com,Force.co Explorer, Force.com Data Loader Deployment Tools
AutoRabit, Copado, Change sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, Jenkins.
Tools Web Management Console Application, Workbench ETL, JIRA Web Services REST and SOAP API
Programming
Language
Apex, SQL, Java Script, JQUERY, CSS, XML, Node.js, Typescript EXPERIENCE
TriadRF System, NJ. Sep 2023 – Till Date
Salesforce Developer
Responsibilities:
Interacted with various business team members to gather the requirements and documented the requirements.
Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic.
Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Flow including Field updates and email alerts.
Migrating existing Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
Worked on Salesforce Lightning Components for building Customized Components replacing the existing ones and embedding Lightning Components in Visualforce Page by using the new Lightning out feature by event-driven programming.
Developed multiple Lightning web components (LWC) regarding the service case console page.
Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that make the Lightning component look and feel better.
Created Lightning web components (LWC) and apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com Dev, DIT, SIT and Production SANDBOX using change set and Copado.
Designed various HTML Email templates for Auto-Response to customers
Created various profiles and configured the permissions based on the organizational hierarchy requirements.
Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
3
Jefferies, NY. Aug 2022 – Sep 2023
Salesforce Developer
Responsibilities:
Performed the roles of Salesforce.com Lightning Admin and Salesforce.com Developer in the organization.
Interacted with various business team members to gather the requirements and documented the requirements.
Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com Dev, DIT, SIT and Production SANDBOX using Ant, Git, AutoRabit and Data loader.
Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Worked on Salesforce Lightning Components for building Customized Components replacing the existing ones and embed Lightning Components in Visualforce Page by using new Lightning out feature by event driven programming.
Developed multiple number of Lightning web components (LWC) regarding service case console page.
Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
Worked on the field service applications and provided support to the IBM SERVICE users in dispatch process.
Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual force, Force.com API, and Web Services.
Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
Designed various HTML Email templates for Auto-Response to customers.
Created various profiles and configured the permissions based on the organizational hierarchy requirements Capgemini (India) PVT. LTD, India Oct 2010 to Apr 2015 Salesforce Admin and Developer
Responsibilities:
Analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
Performed administration activities for SFDC, including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery, and System Testing.
Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
Created Email templates for inbound emails using Visual force for the clients and customers.
Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards. A
Implemented Web-to-Case, Email-to-Case to track Cases from the website. 4
Created different Workflow Rules and Approvals for various campaign processes.
Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader by writing SOQL queries.
Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.
Extensively involved in writing Test classes and moving code into a production environment.
Participated in the training sessions provided by the Salesforce team and supported the end users.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Managed Users, hierarchical Roles, Profiles, and Security controls.
Performed Manual Testing and supported the Automation Testing team in creating Test Data for Data Driven Testing.
Created Test Cases for State Code, Marital Status and Driver Information and Vehicle information for auto to get the
accurate Basic Premium.
Created Test Cases for Validation and Cross Checks.
Defects or bug was tracked using the QC.
Volunteer Project : NonProfit Org.
ElderHelp of San Diego June 2023 – Till Date
Salesforce Admin and Developer
Volunteered my Salesforce admin and development skills for a Non-Profit Organization.
Ensure reporting is created and structured to inform Management on the performance of teams and the businesses
Develop effective data management processes and data governance
Performs routine Salesforce data management/cleanup tasks
Create and maintain system documentation for fields, processes and workflows
Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
Gathered Business and Functional Requirements (BRD, FRD), during JAD sessions, interacted with the stakeholders, developers, Project Manager and SMEs to formulate Business Processes.
Determined and documented the As-Is and the To-Be (future) business process flows.
Implemented flows, Trigger, Automate the email service.
Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
Implemented the web to lead functionality and setup the templates for the auto response emails.
Customized the Lead rating options as per the company needs and performed the mapping into Account and Opportunity objects necessary for lead conversion.
Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.
Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
Set up Volunteer portal where volunteer used Salesforce CRM to submit their availabilty for volunteer.
Imported data using Import Wizard, Apex Data Loader for obtaining Lead and Contacts information. MarStars : Jan 2021 - Aug 2022
Salesforce Admin and Developer
Responsibilities:
Volunteered my Salesforce admin and development skills for a Non-Profit Organization.
Designing record types for various Standard objects like Account, Contact, Opportunity in the NPSP(Partial copy) sandbox.
Defining specific page layouts, related lists, buttons for the standard objects.
Designing lightning record page for each object and handling the page load time.
Documentation of mapping the custom lead fields for lead conversion process for System administrator.
Overriding the Lead Convert button from Standard page to NPSP specific Visualforce page. 5
Configuring NPSP specific Engagement Plans, creating tab, relating them to Contact object, configuring task object to include engagement fields.
Involved in the brainstorming phase of requirement gathering for causes like Mars Stars, Health Innovators, RemWorks and EVChain and took the responsibility of configuring and customizing for RemWorks in the CRM Sandbox.
Documentation of FAQ for Lead Object for the end users which the System Admin can use to effectively address the questions asked by the end users.
Documentation for end user explaining how to create a new Household Account via Contact. Further, guide the end user how to manage Contact and Address from a Household Account.
Overriding the Contact Delete button to use the NPSP Visualforce page which will alert the user if the Contact the user is trying to delete is the only member of their Household. If so, the user gets the option of deleting that Household Account record along with the Contact, so that we don’t have orphaned Households cluttering up your org.
Documentation for the end user to make the end user understand the Organization Account.
Documentation to help understand the end user, the purpose of linking the opportunity record with Contact roles, GAU allocations and, Payments and to let the users know, how they could better manage an opportunity and successfully support their causes.
Performed Manual and Automation Testing and supported Automation Testing team for creating Test Data for Data Driven Testing.
Created Test Cases for State Code, Marital Status and Driver Information and Vehicle information for auto to get the accurate Basic Premium.
Skills: NPSP · Salesforce.com Administration · Salesforce Lightning Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loder, Sandbox data loading.
Education
Bachelor of Engineering in Computer Science from Swami Ramanand Teertha Marathwada University, INDIA in 2009.
Trailblazer Virtual Bootcamp for New Marketers 2023
Trailhead continuous learning -Ranger 100+, Apex Specialist Super badge
Copado Academy
Certifications
Certified Salesforce Platform Developer-I
Certified Salesforce Platform Developer-II
Certified Salesforce Administrator
Certified Salesforce Associate
Certified Copado Fundamental I
Certified Copado Fundamental II
Certified ISTQB
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