Customer Service High School
Resume:
Jack Cascudo
Antelope, Ca **843
ad5ctm@r.postjobfree.com
Education: Attended John Burroughs High School
Burbank, California
Graduated 1985
I have over 35 years in the telecommunication industry Wave,RCN,Grande cable,
2021-2022 Present
Project Contruction Manager, of Design
Duties
To insure proper instalation of Wave Fiber network to our Busniess customer, creating contractor invoice for work needing to be done in the field, consist of overhead Aerial fiber to underground from 5000 feet to 20,000, depends what it takes to get to the busniess sitye for the customer, the customer is top priority always,100%, 37 years in field and customer service, never had not one complaint at any time,in all my years, Wave,RCN,Grande Cable,
2015 - 2021
Tech opperations Manager - 23 Feild Tech
Dutes, To in sure awesome costomer service, with training all technictions proper field company M&P's for quality top service, 6 years straight outstanding NPS SCORES, above 80%, repeate rate under 10%, non- turn around with emplyee's, happy emplyee is a happy customer follows by a happy company, Safety was one of my top concerns in field, weelly team, safety meeting held weekly, to insure proper safety practice in the field, no injuries at all, Wave Broadband 2/2009 – present (916) 630- 4405
Install Department
Duties include: cable, internet and phone installation of residential & commercial customers, providing excellent customer service.
Advanced to Service Department in 4/2011
Duties include: Troubleshooting all Wave Broadband services & devices that customer has subscribed to. Provide excellent customer service
Reception Connection 10/2005 to 1/2009 916-***-**** Service Technician
Duties include: Maintain system plant for over eight thousand subscribers. Maintenance technician, residential service calls, on call for system outages. Contract through STI Communications 4129 Northgate Blvd Ste D
Sacramento, CA 95833
Ironwood Communications 02/2004 to 10/2005 916-***-**** Site Manager
Duties include: In charge of all operations for the Sacramento site, maintain calendar of operations in the CSG system for Direct TV. SCTE Certified, Route over 105 technicians for satellite installations. Oversee 5 supervisors and their crews, Fleet manager for all company vans.
.
Links Communications 1996 To 2003 916-***-****
Manager of operations maintaining multiple systems & employees. Supervised 100+ employees.
Duties include: overseeing all installation aspects such as installer routing, Quality Control, safety, supplies, customer service and troubleshooting.
Strong knowledge of OSHA regulations.
Reception Connection 1994-1996 (916) 371- 7902
Service Technician
Duties include: installation of satellite dishes: residential and commercial. Building and maintaining the head in for multiple apartment complexes & mobile home parks. Customizing home theater systems, pre wiring and wall fish, phone line, and custom installations & proving excellent customer service.
Clear Connection 1992-1994 (916) 567- 0233
Cable TV installer
Duties include installation of cable from telephone pole to back of television, Troubleshooting, tone and tag, drop swaps, audits, grounding projects, and disconnects. Always proving excellent customer service and quality assurance. Star Communications 1986 to 1992
Foreman of installation:
Duties include overseeing 36 cable TV installers in the field. Auditing installer’s installs, cable installation for a variety of systems that were maintained with different regulations that changed from city to city. Always provided excellent customer service. Jack Cascudo
8708 Raven Hill Way
Antelope, Ca 95843
ad5ctm@r.postjobfree.com
Personal References
Greg Davis 702-***-****
Mark Walsh 916-***-****
Jon Wilshire 916-***-****
Kim Blakely 916-***-****
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