Project Management Agile Coach
Resume:
Anup Kudale, SPC,DevOps, CSM, CSPO
Agile Coach, Release Train Engineer and Practitioner
ad5ctf@r.postjobfree.com Mobile: +1-905-***-****
Summary
Anup is a Business and IT leader with almost 20 years of experience with 11+ years of Agile practitioner along with 15+ years of Project Management experience for driving business growth and client satisfaction through consultative relationship management based on mutual trust and successful execution for fortune 100 clients.
Anup is certified SAFe Agile Coach, Scrum Master and Product Owner.
Used Agile subject matter expertise to coach client and teams on Agile processes, practices and engineering eco system and influence leadership and associates on the culture change required to shift from a traditional to an Agile and Kanban methodology and mindset.
Administer Agile team maturity assessments and develops coaching plans accordingly
Helped clients realize the benefits of Agile principles for complex software development and transform their organizations in the pursuit of Agility.
Pragmatic result oriented senior manager with diverse experience across geographies demonstrating delivery excellence, building high performing teams, transforming client relationships and driving revenue growth with a strong experience in Telecommunications, Banking and Insurance domain.
Facilitate agile ceremonies including daily standups, backlog grooming, sprint planning, sprint retrospective and sprint demos.
Established and grew accounts to multi million revenue in a very short span.
Exceeded the revenue growth target by building very strong client relationship and strong delivery performance across different work streams and different contracts with a total headcount exceeding resources and technology solutions to drive process improvements; distinction of managing a high risk program bringing it to high process maturity level.
Experience in Vendor Merger and acquisition project experience
Experienced in Global Delivery
Knowledge of telecommunication standards (3G, 4G LTE, 5G)
Coach teams at the program level to local and distributed teams and also across portfolios, programs and development teams
Experienced in managing major migration/ integration projects impacting critical business systems.
Support clients using agile approaches in the context of Agile Framework
Setting up the program layer of initiatives and for providing agile coaching at all levels, training, and implementation using the Agile CoE assets such as agile training, playbooks, assessments, etc.
Coaching teams on Agile project management tool for epic/feature/stories and inward and outward reporting
Conducted trainings and workshops at various levels to identify Value stream, Feature/Epic/Story writing and estimation and PI planning
Responsible to construct Lean Kanban tools and coach team on product work-flow process adaptation.
Hand on experience on Jira, Agile Craft, Jira Align, Confluence and Share point also has exposure to public cloud platform Azure and Google Cloud Platform
Use online tool PI Planning and Miro to facilitate remote PI Planning
Has Exposure with a variety of DevOps tools and technologies, such as Jenkins, Kubernetes, Docker, Prometheus, GitHub, etc.
Exposure with various cloud technologies (Azure, AWS, GCP), as well as on-prem
Experience leading/managing software developers and systems engineers within cultures that look to embrace DevOps philosophies
Facilitate CoP (Community of Practice)
Led and contributed to the establishment and growth of Lean-Agile Centre of Excellence (LACE), serving as a guiding force for agile transformations, providing mentorship, and building a culture of continuous improvement.
Facilitated and led the establishment of a dynamic Community of Practice (CoP) focused on Agile and Lean methodologies.
Orchestrated regular forums and events to encourage knowledge-sharing, collaboration, and the exchange of best practices among Agile practitioners.
Implemented strategies to ensure active participation and engagement within the CoP, resulting in a 25% increase in attendance over six months.
Introduced thematic discussions and workshops, addressing specific challenges faced by Agile teams, fostering a culture of continuous learning.
Collaborated with cross-functional teams to identify and address organizational pain points, leveraging insights from the CoP discussions.
Facilitated training sessions within the CoP, bringing in external experts and internal thought leaders to enhance the expertise of community members.
Obtain necessary resources from Executive Leadership and/or Technical Manager, identify from respective leadership appropriate budget; facilitate the development of the Work Breakdown Structure for each project. This includes meeting with the stakeholders and customers to define the activities required to obtain customer satisfaction and to complete the project.
Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver with-in budget on desired outcomes. Fully accountable for the result of the project, is the driver that holds the project together.
Responsible for scope control with stakeholders, task execution with the development team and relevant upward communication to managers
Helps define process improvements and feedback for large, multi-part projects that need creative project management strategies required for timely execution
Provide necessary feedback to project stakeholders (e.g., specification feedback, issue escalation to managers or scope changes/clarifications to project resources)
Highlights of recent accomplishments:
Improved portfolio management and prioritization by developing Agile product road maps across multiple channels
Implemented metrics that enabled accurate measurement of team performance and estimation of budget and delivery timelines
Increased productivity division wide by implementing new metrics dashboards and process improvements
Designed and implemented a streamlined project estimation and work on-boarding process
Successfully delivered complex, large, multi-technology, global application management, application development, maintenance and consulting engagements managing large teams using SDLC and AGILE.
Certifications
SAFe 6.0 Program Consultant (SPC) - Scaled Agile Inc
SAFe 6.0 Release Train Engineer (RTE) - Scaled Agile Inc
SAFe 6.0 DevOps (DevOps) - Scaled Agile Inc
SAFe 6.0 Agile Product Management (APM) - Scaled Agile Inc
SAFe 6.0 Advanced Scrum Master (SASM) - Scaled Agile Inc
Certified Scrum Master (CSM) - Scrum Alliance
Certified Scrum Product Owner (CSPO) - Scrum Alliance
Experience
Transformational Leader - Enterprise Agile Coach at TD Bank (through Tek Systems), Canada
July 2022 – Till today
Transformational Lead driving adoption and maturity of Agile framework, principles and practices. My expansive technical acumen with proven change management experience to coach and mentor cross-functional business units to adopt Agile methodology and develop collaborative solutions to streamline processes and improve team velocity and experienced in managing major migration/ integration projects impacting critical business systems. Jira and Confluence are used to track value delivery.
Accomplishments
●Lead or participated in deployment of four (Agile/SAFe, Design Thinking, Strategy Deployment and End to End Process Improvement) strategies within Continuous Improvement organization.
●Enhanced maturity of core scrum practices while raising maturity of team practices
●Working with Release and Deployment Kanban team using CICD and DevSecOPS practices
●Working with the Product Owner at the PG Level and Pod Level to prioritize features to be considered in PI Planning cycle and Quarterly Business Review (QBR).
●Coached for the ART (Agile Release Train), Product Management / Chief Product Owner and its direct environments.
●Supported the Kanban Feature team to deliver enhancements and new capabilities; achieved 20% bind online sales penetration by end of FY22.
●Supported and managed the Agile Scrum and Kanban teams to enhance Accessibility Policy, applications, documentation, product and services which must comply with company standards.
●Coach teams to focus on metrics such as throughput, velocity, predictability
●Coach Kanban team on WIP limit to maintain flow of value
●Exposure to AWS and Azure services
●Experienced in Jira and Confluence
Primary responsibilities include:
Driving organizational Agile adoption strategy and rollout.
Coaching teams and leadership towards improving Agile (Scrum / Kanban / SAFe) processes.
Developing and delivering training to all levels of the organization.
Evaluating, developing and implementing maturity plans for existing teams.
Drive continuous improvement of Agile practices within the enterprise.
Coach senior leadership and teams in the application of Agile and Lean software tools and techniques (Scrum, Kanban, XP etc.) that are best suited to the teams and the problems they are working on
Act as a mentor to Product Managers, with the ultimate goal of helping them appreciate each other’s roles, create a valuable partnership and work together optimally with the teams
Coach product teams in the development of long-term product planning/roadmap and help them work with the development teams to translate that into the team’s product backlog
Participate in improving the team’s development practices, to ensure sustainability, security, and efficiency of the code base
Coach teams on how to remove complex roadblocks and impediments to change and delivery
Help set up appropriate metrics concerning team throughput (e.g. on-time delivery) to inform and influence initiatives
Build a collaborative, trusting and safe environment across agile teams, fostering open communication to help surface/remove constraints, structure cohesive retrospectives and promote creativity within the team
Foster an environment where failures represent learning opportunities, with an emphasis on problem solving
Established and chaired the LACE, providing leadership, mentorship, and resources for teams undergoing agile transformation.
Organized regular CoP meetings, workshops, and knowledge-sharing sessions, fostering a culture of continuous learning and improvement.
Collaborated with subject matter experts to curate and share relevant resources, best practices, and industry trends within the CoP.
Coordinate and chair the bi-week Product Review meetings.
Lead SAFe Agile Coach and Transformation Lead at Infosys Limited (Client – Verizon, USA)
April 2019 - July 2022
Lead organizational transformation team in adopting a Lean-Agile principles and partnered with Continuous Improvement organization for designing and deploying lean-thinking strategies.
Accomplishments
●Lead or participated in deployment of four (Agile/SAFe, Design Thinking, Strategy Deployment and End to End Process Improvement) strategies within Continuous Improvement organization.
●Drove Agile transformation strategy through launching 150+ Software Development and Business teams with a team of three coaches.
●Enhanced maturity of core scrum practices while raising maturity of team practices
●Exposure to DevSecOPS and AWS, Azure services
●Experienced in Jira and Confluence
Primary responsibilities include:
Defining and executing transformation strategy for enterprise.
Responsible to understand and manage client needs and expectations and to provide strategic leadership for a multi-discipline team with respect to agile transformation
Responsible to develop and execute a strategic vision of agile transformation to ensure engagement or project success.
Acts as a key strategic point of contact for senior clients
Collaborates with others to support overall account management, growth and leadership of cross functional teams, designed to support client's needs and goals.
Responsible to develop engagement strategy for agile transformation for clients
Manages profitability of account tracks by developing and negotiating statements of work
Driving Digital and infrastructure transformation at all levels of the enterprise and Maturing of Agile practice.
Facilitate Program Increments (PI) every quarter across domestic and global teams.
Focus on delivering value to the customer for the Domestic and Global product and services.
Provide progress and/or KPI reports ‘In light of Transparency’ for the key initiatives to senior leadership.
Act as ‘business relationship manager’ when applicable.
Work across Value Streams and delivery leads to align in delivering the complex solutions to the customer.
Delivered program of ~5M USD revenue with 60 people team which helps customer in Business Analysis, Development, Quality Assurance, Build Management and Operations Support
Experienced in managing major migration/ integration projects impacting critical business systems.
Experience implementing large-scale software projects in different application environments
Concentrate on holistically managing enterprise and maintenance releases across multiple portfolios.
Mentor and coach cross-functional teams regarding the different delivery strategies based upon their methodology approach.
Identify risk, issues and any other impediments that may hinder a successful on-time quality delivery.
Assist in managing upstream and downstream dependencies across products and services.
Identify efficiencies for the teams to help ensure all deliverables are being created and delivered per process and target milestone dates.
Coach/ Mentor and perform as Servant leader to Program Managers with focus on developing and building an environment of openness and respect across all levels.
Established and chaired the LACE, providing leadership, mentorship, and resources for teams undergoing agile transformation.
Organized regular CoP meetings, workshops, and knowledge-sharing sessions, fostering a culture of continuous learning and improvement.
Collaborated with subject matter experts to curate and share relevant resources, best practices, and industry trends within the CoP.
Champion to drive continuous improvement across functional areas.
Ensure the ART adhere to the governance guardrails, which are established by the Risk and Compliance organization.
SAFe Agile Coach and Release Train Engineer at Infosys Limited (Client – AT&T, USA)
January 2015 – March 2019
Working as Agile Coach and RTE in Integrated Digital Sales Experience project in AT&T for Fulfillment team which involves development of an Order Acceptance platform which serves as the middle layer to be able to accept service orders from point of sales systems and be able to perform the business validation and order processing (order acceptance, decomposition, enrichment and automation). Also experienced in managing major infrastructure migration/ integration projects impacting critical business systems. Coordinate with back office/contact center teams to optimize the process, business flows and application enhancements.
Working as Agile Coach in Digital Transformation project in SAFe
Facilitate CoP (Community of Practice)
Responsible to construct Lean Kanban tools and coach team on product work-flow process adaptation.
Coach RTE, scrum team/scrum masters towards successful adoption of SAFe principles and practices including frequent delivery, short iterations, relative estimation, release planning, sprint planning, and continuous improvement.
Experienced in Jira and Confluence
Create and maintain agile training curriculum for training new hires and maintaining knowledge for existing team members.
Coach and mentor RTE and Scrum Masters to better understand agile principles and promote more effective software development practices.
Estimate the Projects and align to monthly release
Create and align Sub Epics/USs to monthly release
Work with IST team to make sure that all defects are closed on time and no impact on release
Track and communicate status to client directors
Delivered program of ~3.5M USD revenue with 45 people team which helps customer in Business Analysis, Development, Quality Assurance, Build Management and Operations Support
Provide guidance to dedicated multidisciplinary managers on IT led business transformation initiatives and travel to customer sites to participate in business meetings.
Follow change management process
Help to lead the transformation of the software organization from a more traditional organization to a more lean, agile with a focus on frequent delivery of customer value
Exposure to DevOPS and AWS, Azure services
Scrum Master/Senior Project Manager at Infosys Limited (Client – COX Communication, USA)
December 2013 - December 2014 (7 months)
Collaborate, facilitate, lead and coach 10 Scrum teams responsible for developing dozens of software products and automated tools for this major provider of web project, benefits of Residential services in Cox.
Responsibilities and Achievements:
Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverable by 22%
Empowered teams to self-organize and grow cross-functionality
Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 33 major initiatives
Met goal of addressing and resolving issues within 24 hours
Manage the lifecycle of code development, from ideation to sprints to deployment
Coordinate and manage code releases and shared APIs with other IT groups
Communicate with other management, engineers, product managers and support specialists on product issues
experienced in managing major migration/ integration projects impacting critical business systems.
Follow change management process to track deliverables
Track and communicate team velocity and sprint/release progress
Scrum Master at Infosys Limited (India)
August 2012 - November 2013 (1 year 4 months)
The Time Warner Cable Advanced Agent Desktop (AAD) is executed as agile project with 45 people team.
This program has below key areas:
1.End to end Maintenance/Development of AAD Residential and Commercial module
2.End to end QA for AAD Residential and Commercial module
3.Operation Support and BAU activities
4.Requirement Gathering for Residential module
5.Release Management
We started with multivendor model and now Infosys is the only preferred vendor for this program. AAD represents the next generation desktop tool for contact center agents. AAD provides real-time integration with existing billing systems and is designed to:
a.Provide fast, easy access to customer information to increase efficiency and reduce AHT
b.Provide a consolidated view of contact history and customer interactions throughout all channels to improve the customer experience
Enhance our marketing capabilities and customer intelligence to increase sales and customer value Responsibilities and Achievements:
Completed program of 3.5M USD revenue with 45 people team which helps customer in Business
Analysis, Development, Quality Assurance, Build Management and Operations Support
Possess an Agile mindset
Establish continuous deployment processes
Bring teams to an even higher level of performance
Engage in lightweight Agile program management
Create product concepts based on the company strategy
Team interacts with 3rd party vendors including Microsoft, Oracle, internal TWC Admin groups to resolve issues
Team has been involved with some of the key strategic initiatives including Signature Home, Intelligent Home and Wireless Services
We started with multivendor model and now Infosys is the only preferred vendor for this program # Assessment on a number of key quality of service parameters Availability, scalability, 360 degree view, multi device support etc.
Project Manager at Infosys Limited (India)
January 2009 - July 2012 (3 years 7 months)
A. The Cox-Business application involves the enhancements and support in the current My Account application. This application has grown in size and hence migrated in JBOSS Seam framework.
Infosys is responsible in following areas:
1.End to end Maintenance/Development of My Account Commercial module
2.Operation Support and BAU activities
3.Release Management
My Account is Cox customer’s online interface to Cox Business. Customers can use My Account to manage their account(s) online and perform many self-service functions without having to contact the Customer Service Representatives. My Admin is the CSR interface for My Account. Also My Account user also can do Online Backup, install Online Security Suites, Call forwarding and Call monitoring.
Responsibilities and Achievements:
Quantitative and qualitative Project Management
Estimation, Proposal, People Management and Mentoring
Comply with all OEI parameters
Escalation handling, Status Reporting
Change management process
Design and Architecture reviews
B. Cox-Content Store project is first Development project in Account. This project is a Web Based Content Management System available for Cox Wireless customer. Using this Content Store site, user can preview or buy contents like Ringtones, Graphics, Application, Wallpaper etc and download on wireless device. We have developed web based application using Cox Presentation and Emergence frame work.
Responsibilities and Achievements:
Quantitative and qualitative Project Management
Estimation, Proposal, People Management and Mentoring
Comply with all OEI parameters
Escalation handling, Status Reporting
Design and Architecture reviews
Project Manager at Infosys Limited (India)
March 2008 - December 2008 (10 months)
The Environment Support for Level (3), part of the GTO Infrastructure project that includes Windows, Unix, Oracle Administration and Environment support. Primary technology is Weblogic and other technologies concerned are TIBCO, IIS, Granite and Network Engineer. We used to do - weblogic, tibco deployments, weblogic tibco admin, implementing patches, upgrading system environments, new environment setup of weblogic, tibco, Granite, Network Engg.
Responsibilities and Achievements:
Quantitative and qualitative Project Management
Estimation, Proposal, People Management and Mentoring
Comply with all OEI parameters
Escalation handling, Status Reporting
Design and Architecture reviews
Technical Architect at Wipro Infotech (India)
September 2005 - February 2008 (2 years 6 months)
The Allstate Release 3 project provides business value by simplifying access to Allstate applications.
In addition, it focuses on providing a strong foundation for the portal and future releases and Agency Management System integration through Book of Business (BOB) download. In addition, the release includes Transfer of Influence (TOI) capability, this release extends functionality to the agency by way of Marketing capabilities, payment processing, billing and claims information. This release is intended for future functionality to meet business needs; currently is planned to expand all functionality to remaining P&C and AF products such as AWD, Bank, Mutual Funds, Flood, Earthquake, Floridian & Other External Products.
Responsibilities and Achievements:
Requirement Analysis and Reviews
High Level designing
Detailed Design
Coding and Unit Testing
Integration and Support
Software Technology : Weblogic Server, Rational Rose, Oracle 9i, J2EE, EJB, Toplink, CVS, Toad, XML, XSD, WSDL, Ant, Junit, JAXB, Struts
Senior Software Engineer at L&T Infotech (India)
May 2004 - July 2005 (1 year 3 months)
FAR is potentially an interfacing Back Office Accounting application used by various external systems to Process the Billing requests. To create General Ledger entries for every Transaction where a Transaction could be a Premium Payment or Collection of taxes to be remitted to Tax Authority. This system generates Account Payable/Account Receivable entries Manage Customers in Oracle Financials, where the FAR application provides the interface for Oracle Financials to create or update information about a Customer. Create Business Profiles for Customers where in Profile information consists of key information corresponding to a Profile like Products, associated Parties and General Ledger Defaults.
Responsibilities and Achievements:
Requirement Analysis and Reviews
High Level designing
Detailed Design
DB Design
Coding and Unit Testing
Integration and Support
Software Technology: Websphere Portal Server, Rational Rose, Oracle 9i, J2EE, EJB, Toplink, Struts
Senior Associate Consultant at iGATE (India)
February 2003 - February 2004 (1 year 1 month)
The GM Health and Safety Metrics website provides users with key data of a plant’s health and safety measures. Users from each of the GM plants update data (Total Recordable, Lost WorkDays, Total hours and Total cases etc) and the website supports filtering of this data to generate a number of reports. This project uses MVC Architecture with JSP as the View, Servlet as the Controller and Java Class as the Model. Responsibilities and Achievements:
Detailed Design
Coding and Unit Testing
Software Technology: Tomcat, Oracle 9i, J2EE, EJB, VVS, Toad
Software Engineer at Anuda Group of Companies, (India)
February 2002 - January 2003 (1 year)
CIBER has initiated Phase II activities of this project for converting proprietary Silver Stream code to standard J2EE code and converting logging mechanism to new logging mechanism for 10 ESI applications. Responsibilities and Achievements:
Coding and Unit Testing
Software Technology: Tomcat, DB2, Java, CVVS, Toad, XML, Junit, Ant
Education
Jawaharlal Nehru Engineering College, Aurangabad
Bachelor of Engineering (BEng), Production Engineering, 1998 - 2001
Grade: Distinction
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