Fort Myers Customer Service
Resume:
BETH
ORRENDER
ad5csv@r.postjobfree.com
North Fort Myers, FL 33917
CONTACT
Shift Manager
McDonald's, North Fort Myers, FL
Sole proprietor installer business owner
Beth's flooring, North Fort Myers, FL
EXPERIENCE
March 2023 - March 2024
• Trained and supervised new staff members.
Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
•
• Addressed customer complaints and resolved conflicts. Maintained a safe work environment by enforcing company policies and procedures.
•
• Established and maintained positive and professional employee relationships.
• Oversaw daily operations while managing multiple projects simultaneously. Assisted customers with product selection, providing exceptional service experience.
•
Taught newly hired team members and shift managers business policies and procedures.
•
Maintained knowledge of store products and services to make
• recommendations to customers.
• Documented absences and tardiness of assigned team members. February 2000 - February 2023
Developed and implemented effective marketing strategies to increase customer base.
•
Maintained a high level of customer service through prompt resolution of
• customer inquiries.
Conducted market research to identify potential opportunities for growth in the industry.
•
Performed administrative duties such as filing documents, scheduling appointments and ordering supplies.
•
Analyzed data to develop strategic plans for increasing sales volume and
• profitability.
• Adhered to safety protocols while handling hazardous materials or equipment. Established relationships with vendors to negotiate cost-effective contracts for goods and services.
•
Reviewed monthly financial statements for accuracy before submission to
• accountant.
Supervised daily operations of business, including staff recruitment, training and development.
•
• Ensured compliance with state regulations governing sole proprietorships. Created and managed financial records, including accounts receivable and
• payable, budgeting and forecasting.
Managed all aspects of business ownership and operational management, keeping business running smoothly.
•
• Developed and maintained relationships with clients and business partners.
• Kept detailed records of inventory, company budgets and payroll.
• Hired and trained qualified employees to perform daily tasks. Designed innovative approaches to optimize workflow, streamline procedures,
• and enhance customer service satisfaction levels. High School Diploma
American homeschool, Illinois
EDUCATION
June 1989
References available upon request
REFERENCES
Contact this candidate