Billing Specialist Customer Service
Resume:
Melissa Hinojosa
Carsonville, MI *****
************@*****.***
Dynamic professional skilled at maintaining and streamlining billing processes, providing accurate coding and documentation, and ensuring maximum reimbursement from insurance companies. Possesses a deep knowledge of insurance regulations, medical terminology, and payment processes. Dedicated to providing quality billing services and minimizing financial losses for the organization. Work Experience
Medical Billing Specialist
McKenzie Health System - Sandusky, MI
January 2019 to Present
• Protected confidentiality of sensitive information to comply with HIPAA guidelines.
• Entered billing information into accounting software systems.
• Resolved patient billing issues and communicated with insurance carriers.
• Performed claims research, appeals and related follow-up using medical systems and software. Billing Specialist
Sheldon Medical Supply - Sandusky, MI
October 2014 to January 2019
• Checked monthly reports and analyzed billing data to identify trends and discrepancies.
• Maintained accurate and complete billing system and process.
• Reviewed and posted daily payments.
Customer Service Representative
Wright & Fillipis - Port Huron, MI
March 2009 to September 2014
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Investigated and researched issues to determine root causes and appropriate resolution methods. Education
HIGH SCHOOL DIPLOMA
September 1998
Skills
• Critical Thinking
• CPT Code Modiers
• Bill Payment
• Active Listening
• Account Management
• Collection Calls
Certifications and Licenses
Certified Billing and Coding Specialist
Present
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