15+ year Retail Manager

Jonathan Sheffield

ad5cr9@r.postjobfree.com 409-***-**** www.linkedin.com/in/jonsheffield

Accomplished Operations and People Manager

Enhance Operational Efficiencies Improve Profitability through People Development

Experienced business operator with extensive knowledge and understanding of how to build teams to exceed professional goals while obtaining individual development goals. Create team’s success through recruiting, training, and coaching. Identify and comprehend individual strengths and weaknesses to maximize teamwork and continuity to achieve corporate and individual performance goals. Drive engaged and inclusive performance metrics through effective policy and procedure communication, teamwork, conflict resolution, and group buy-in. Core competencies:

P&L Management Strategic Planning Associate Coaching & Training SMART POS & CBL MS Office

Policy Development & Enforcement PeopleSoft Kronos Workday ATS ADP Full Cycle HR

EMPLOYMENT HISTORY

GPAC, LLC, La Porte, TX 2023 – Present

Search Consultant

Full cycle recruiter: Identifying hiring needs within an organization.

Sourcing candidates through various channels, such as job boards, social media, networking, and referrals.

Crafting job descriptions and posting them on job boards and other platforms.

Screening resumes and conducting initial interviews to assess candidates' qualifications and fit for the position.

Coordinating and scheduling interviews with hiring managers.

Managing communication with candidates throughout the hiring process.

Extending job offers and negotiating terms with selected candidates.

Facilitating the onboarding process for new hires.

Increased market awareness through online presence and customer interaction by recruiting and training client’s team.

Knowledge of employment laws and regulations.

SHEFMAN INDUSTRIES, La Porte, TX 2020 – Present

Business Consultant

Championed business to business partnerships, driving specific branding initiatives.

Created website and enhanced social media awareness, resulting in a rebranding launch traffic lift over 150% with a sustainable YOY 17% growth.

Increased market awareness through online presence and customer interaction by recruiting and training client’s team.

Performed onsite assessments, identifying successful and opportunistic feedback to the client.

Jonathan Sheffield www.linkedin.com/in/jonsheffield Page 2 of 2

LOWES, Pasadena, TX 2018 – 2023

Assistant Store Manager

Drove sales and operational discipline, increasing sales and performance metrics exceeding company expectations. Increased Pro Service Department sales by 12% and Lumber Department by 35% over plan.

Mentored 8 peer managers acclimating into role, creating teamwork and inclusion during probationary period.

Resolved customer and associate conflicts. Positively affected customer retention with survey satisfaction score of 97% (Market Leader) and reduced associate turnover by 38%.

Analyzed training needs to design employee development, operational efficiencies, and meet specific performance metrics. Full employee lifecycle (recruiting through exit interviews).

Performed difficult staffing duties, including dealing with understaffing, referring disputes, firing employees, and administering disciplinary procedures.

WALMART 2010 – 2018

Co-Manager, Friendswood, TX 2014 – 2018

Directed recruitment, training, and staffing initiatives, maximizing productivity and revenue potential through development of salary and hourly supervisors and 350 associates.

Implemented retention programs, reducing turnover 268% to 148% during FYE '18. Performed monthly risk and safety analysis.

Championed full harassment and discrimination interview and actionable resolutions.

Increased sales by fostering strong business relationships with customers.

Planned and delivered merchandising directives in concert with merchandise supervisors.

Ensured team was prepared and fully versed in regulatory / internal audits.

Spearheaded inventory initiatives, reducing non-sales floor merchandise by 50% through planning and training store team on processes.

Assistant Store Manager, Kemah, TX 2010 – 2014

Created and distributed training materials and programs to staff members.

Communicated with vendors regarding contracts and financial responsibilities.

Interviewed and hired prospective employees according to team needs.

Addressed employee issues, performed corrective actions and terminated employment when necessary.

Analyzed sales numbers and performance metrics, identifying opportunity areas and implementing process improvements. Highlight and praise successful campaigns.

Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

EDUCATION

Bachelor of Science (BS), Human Resources Management (HRM), University of Phoenix, Houston, TX

Associate of Applied Science (AAS), Business Administration, Delta College, Bay City, MI

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