Customer Service Information Technology

Dev Desai

*** ****** **** *****, *******, GA ****4

470-***-**** **********@*****.***

PROFESSIONAL SUMMARY

An Augusta University student majoring in cybersecurity with an extensive background in Information Technology concepts, applied and theoretical. Skilled at problem-solving, communication, collaboration, and leadership.

EDUCATION

Augusta University Augusta, GA Bachelor of Science in Cybersecurity May 2025

Relevant Coursework: Principles of Computer Programming I, Intro to programming, Intro to Computing, Web Development

SKILLS

Languages: C#, HTML, Python, CSS

Software: Visual Studio, Microsoft Office Suite, .NET

Operating Systems: Windows 10

Customer Service Problem Solving Patience Time Management Active Listening Communication Adaptable Teamwork

WORK EXPERIENCE

Publix Augusta, GA

Front Service Clerk Aug 2023 – Present

Hours worked per week:10

Interacted daily and collaborated with a team to ensure that company goals were met

Provided excellent customer service, assisting customers with shopping selection when requested, and carrying out bags when needed

Troubleshot when problems arose or questions needed to be answered, used critical thinking skills to find quick solutions

Publix Suwanee, GA

Front Service Clerk Jul 2021 – Aug 2023

Hours worked per week:20

Communicated effectively with co-workers and supervisors to maintain positive teamwork

Maintained cleanliness and organization of work area, including making certain that store entrance and cart storage were clear of debris

Holland’s Corner Fortson, GA

Cashier Jun 2021 – Jul 2021

Hours worked per week:15

Assisted shoppers with checking out, returning items, and general questions

Processed credit card, debit card, cash, gift card, and store credit transactions

PROJECT EXPERIENCE

Principles of Computer Programming I Sep 2023 - Oct 2023

Skills Developed: C#, Visual Studio

Devised, implemented, and submitted solutions to programming problems

Read a UML diagram and designed a gaming character, creating three unique levels of the character for the user

Web Development Aug 2023 - Sep 2023

Skills Developed: HTML, CSS

Devised a webpage about the city of Augusta

Web design included multiple pages which elaborated on hotel accommodations, attractions, and contact information

VOLUNTEER EXPERIENCE

Greenlight Activities Board / Georgia Gwinnett College Lawrenceville, GA

Secretary Aug 2022 – May 2023

Assisted in the organization of campus events

Created the agenda for all executive and general meetings and recorded minutes

Ensured accuracy and completeness of meeting minutes, capturing key discussions, action items, and decisions

Information Technology Student Association / Georgia Gwinnett College Lawrenceville, GA

Secretary Aug 2022 – Nov 2022

Recorded minutes at all meetings, including board meetings, department meetings, and project team meetings

Maintained an organized archive of meeting minutes for future reference and auditing purposes

Collaborated with team members to follow up on action items and deadlines set during meetings.

KUMON Pineville, NC

Volunteer Jun 2020 – Jul 2020

Separated papers and documents as needed for various projects and tasks.

Filed paperwork appropriately, ensuring documents were organized according to established systems and protocols.

AFJROTC Suwanee, GA

Volunteer Aug 2017 – May 2021

Assisted with different school programs and events

Vital involvement in the organizing of the Suwannee Fair

Spent a day each week cleaning up the community to help build public relationships

ACTIVITIES AND INVOLVEMENT

Secretary Award 2023 Georgia Gwinnett College Greenlight Activities Board April 2023

AFJROTC Pathway Completion Medal - 2021

Cadet Staff Sergeant – 2021; Cadet Technical Sergeant – 2021; Cadet Senior Airman - 2020

Bataan Death March Memorial Hike Award – 2019, 2021

Service Ribbon – 2019 – 2020

Most Improved Cadet in Color Guard - 2019

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