Customer Service Front Desk

Rayven Mervin

**** ******* ****** *** *****, NV *9110

Mobile: 818-***-**** Email: ad5cq1@r.postjobfree.com

OBJECTIVE:

Self-motivated professional with exceptional customer service experience seeking a position in an environment to potentially enhance my motivation and skill set.

SKILLS:

Excellent communication, Strong client/employee relations, Advanced clerical experience, Fast learner, Extraordinary administrative support, Detail-oriented, Team player

WORK HISTORY:

Allied Universal Las Vegas, NV Receptionist May 2019-Current

Oversee front office operations

Maintain front desk phone system to include answering incoming calls, responding to caller inquiries, directing calls as appropriate, and taking and giving accurate messages

Greet and direct visitors as appropriate based on purpose of their visit;

Assist candidates with employment applications and other pre-employment paperwork as required or needed

Assist with personnel file maintenance, following corporate HR guidelines

Provide research in WinTeam to assist employees with various inquiries, following HR guidelines

Assist with guard card license processes for new hires

Maintain office supplies and organization of office in general

Maintain uniform program, including measuring and ordering initial uniforms, tracking issuance to existing personnel, collection of uniforms, and request for issuance of uniform refunds

Assist with various administrative duties as assigned by the Branch Manager or Staff

Dollar General Las Vegas, NV Produce Associate August 2018-May 2019

Ordering, rotating, and stocking product throughout the department

Create first-rate store experience by sustaining excellent department conditions

Merchandising and maintaining abundant store displays

Maintain Safety and Sanitation throughout department

Provide memorable customer service during daily customer interactions

Sharing food knowledge with customers

Maintaining a clean and organized backroom

Hamilton High School Los Angeles, CA Basketball Coach September 2014-May 2016

Build strong rapport with young athlete girls and assistants

Exhibit sound judgment while executing coaching responsibilities and functions

Macy’s Customer Service Representative Los Angeles, CA May 2014-October 2015

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Provide ongoing guest service, including giving fashion advice

Routinely answer customer questions regarding merchandise and pricing

Greet customers entering the store to ascertain what each customer wanted or needed

Bag, box, or gift-wrap sold merchandise upon request

EDUCATION:

Hamilton High School Los Angeles, CA September 2009-June 2011

Received High School Diploma

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