Customer Service Administrative Associate
Resume:
Jessica Dean
Administrative Associate - Children Of America
Stafford, VA 22554
*******@*****.***
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Reliable and enthusiastic Administrator offering 2 years of experience in efficient front desk management. Clever at prioritizing tasks, maintaining organization and optimizing workflow. Skilled at balancing high-volume inquiries with administrative needs for 20-member staff. Work Experience
Assistant Director
Children of America - Stafford County, VA
May 2019 to Present
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis. Completed and mailed bills, contracts, policies, invoices and checks. Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area. Administrative Associate
Children Of America - Stafford, VA
February 2018 to Present
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis. Completed and mailed bills, contracts, policies, invoices and checks. Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area. Teacher
Children Of America - Stafford, VA
March 2017 to Present
Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Administered assessments to determine each student's specific educational and social needs. Teacher
Arkansas Early Learning - Jonesboro, AR
January 2008 to February 2017
Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Participated in student recruiting sessions and other marketing efforts that required teacher representation.
Pursued professional development continually by attending educational conferences and teacher training workshops.
Administered assessments to determine each student's specific educational and social needs. Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
Administrator
Arkansas Early Learning - Jonesboro, AR
August 2013 to December 2016
Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements. Computerized office activities, maintained customer communications and tracked records through delivery.
Floor Associate
K-Mart - Jonesboro, AR
August 2015 to April 2016
Greeted customers, helped locate merchandise and suggested suitable options. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays.
Listened to customer needs and desires to identify and recommend optimal products. Engaged customers warmly and provided immediate and dedicated assistance. Education
High School Diploma
Marked Tree High School - Marked Tree, AR
2007
Assessments
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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