Customer Service Personal Care
Resume:
MICHELLE ORTIZ
Springfield, MA 01105
ad5cor@r.postjobfree.com
OBJECTIVE
Self-motivated, hard working, professional with strong communication and interpersonal skills. Ability to work independently or in a team environment.
CUSTOMER SERVICE SKILLS
●Fully bilingual in both English and Spanish (read, write, speak)
●Good communication and interpersonal skills
●Excellent customer service skills
●Answer multi-line telephones
●Basic computer skills in Microsoft Word, Excel, Power Point and Internet
●Type (30 wpm)
NURSE AIDE/HOME HEALTHSKILLS
●Provided personal care to residents, i.e. bathing, dressing, companion ship activities
●Utilized mechanical lifts in order to transfer residents to and from beds and chairs
●Answered signal lights, bells or intercom to determine patient needs
●Served and collected food trays and feed patient requiring assistant
●Changed bed linens, ran errands, directed visitors and answered telephone
●Cleaned, sterilized, stored, prepared, issue dressing packs, treatment trays and other supplies
WORK EXPERIENCE
Solix Inc
Case Manager
Underwent Pll and PHI training along with cyber security 8/01/2021 - 10/22/2021
Conducted searches and created files added notes as part of loan process
Responsible for reviewing applications and completing them
Approve and deny 25 applications a week
Maintained internal processing database to document work activity and communication on all
assigned cases
Stavros, Springfield, MA 9/2013 – 5/2016
Personal Care Attendant
●Provide care at home for elderly with daily living skills, hygiene and grooming
●Prepared meals according to specifications and diets
●Assisted patients while dining and walking
●Maintained cleaned and organized home
The Arbors at Westfield, Westfield, MA 10/2006 – 3/2011
Nurse Aide
●Provided personal care to residents, i.e. bathing, dressing, companion ship activities
●Utilized mechanical lifts in order to transfer residents to and from beds and chairs
●Answered signal lights, bells or intercom to determine patient needs
●Served and collected food trays and feed patient requiring assistant
●Cleaned, sterilized, stored, prepared, issue dressing packs, treatment trays and other supplies
●Acted as reception as needed
Coleman Cables, Inc, Hialeah, FL 2/2004 – 7/2005
Customer Service/Receptionist
●Provided customer service in a professional manner
●Answered multi-lines telephone switchboard and transferred calls to appropriate personnel
●Answered inquiries to customer, took messages, and scheduled appointments
●Transmitted information or documents to customers using computer, mail and facsimile machine
●Processed and prepared memos, correspondence, travel voucher and other documents
●Data Entry, payroll, filing, and maintained records
EDUCATION
Holyoke Community College, Holyoke, MA - Two semesters of Foundations of Health,
Nurse Aide/HomeHealth Aide
Owl Adult Education Center, Springfield, MA – High School Diploma
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