Office Administrator Customer Service
Resume:
WHITNEY
SALAMONE
ad5cop@r.postjobfree.com
Gainesville, GA 30504
Bold Profile
Personable Office Administrator with twelve years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem- solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
PROFESSIONAL SUMMARY
GLR Group - Office Administrator
Braselton, GA • 06/2011 - Current
Afterglow Spa - Aesthetician
Woodstock, GA • 09/2013 - 12/2013
WORK HISTORY
Interacted with customers by phone, email, or in-person to provide information.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Maintained electronic and paper filing systems for easy retrieval of information.
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Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
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Tracked office supplies and restocked low items to keep team members on-task and productive.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
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Assisted in preparation and processing of payroll to facilitate prompt staff payments.
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Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Assisted in organizing and overseeing assignments to drive operational excellence.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Monitored and oversaw general cleaning of office in line with company cleanliness standards.
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Assessed condition of clients' skin in order to make recommendations to improve skin quality.
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• Cleansed, exfoliated and moisturized customer skin.
• Cleaned and disinfected equipment to promote safe and sanitary SKILLS
• Inbound Phone Call Handling
• Managing Office Supply Inventory
• Time Management
Customer Relationship
Management
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Atlanta School of Aesthetics
Atlanta GA • 10/2013
Associate of Science: Aesthetician
Lanier Technical College
Gainesville, GA • 07/2007
Accounting
EDUCATION
environment.
Created repeat business by developing long-term relationships with regular customers.
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• Advised clients on proper home-care regimens.
Performed treatments and created and maintained records of treatment according to company policy.
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Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
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Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
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• Discussed procedures and treatment options with clients.
• Performed consultations for patients before scheduling treatments.
• Studied ingredients in products to explain benefits to clients. Informed guests of appropriate products available to increase retail sales.
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Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
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Gained knowledge of facial massage techniques and skin care product ingredients.
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