Customer Service Associate
Resume:
Sheikirah Smith
CUSTOMER SERVICE ASSOCIATE
Dover, DE 19901
**************@*****.***
Punctual retail sales focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. I am very customer oriented, active listening skills, personable, motivated team player and a natural leader. Authorized to work in the US for any employer
Work Experience
RCP
Dover Place Assisted Living and Memory care - Dover, DE April 2023 to Present
• Provide quality resident care as indicated on the care plan
• Promote residents’ independence
• Provide assistance with housekeeping and laundry
• Medication administration depending on state regulations
• Participate in community's Life Enrichment Activities, events, and outings, while encouraging residents to attend.
Cashier/Hostess
Buffalo Wild Wings - Dover, DE
January 2023 to April 2023
Seating and greeting guests, answering high volume calls setting reservations, and cashing out severs at closing
Chef
Sugar Factory - Dover, DE
August 2022 to January 2023
Direct the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods.
Machine Operator
Kraft Heinz Company - Dover, DE
September 2020 to June 2021
• Trained in GMPs
• Safely maintained activity logs
• Performed quality checks
• Safely monitored equipment
• Effectively collaborated with team leads
• Managed transmission orders and made adjustments, as needed
• Maintained plant safety by following PPE rules and regulations Shift Leader/Cashier
Taco Bell - Dover, DE
December 2019 to April 2021
• Consistently provided friendly guest service and heartfelt hospitality, Promptly and empathetically handled guest concerns and complaints.
• Maintained high standards of customer service during high volume, fast paced operations.
• Make sure customer's orders are correct and drive thru times are down.
• Assist customers with concerns,opening and proper closing procedures. Direct Support Professional
PEOPLE'S PLACE - Dover, DE
May 2019 to February 2020
• Verified client's protected health information (PHI) and responded promptly to discrepancies.
• Evaluated clients progress toward established annual and quarterly goals.
• Analyzed overall client performance and recommended the reassessment of specific plan goals.
• Perform resident intakes and discharges as well as case manage any resident that are assigned. Solution Specialist
Cricket Wireless Authorized Dealer - Dover, DE
March 2019 to August 2019
• Deliver outstanding customer service to gain and retain customers.
• Sell wireless phones, services and accessories in a fast paced environment.
• Perform daily opening and closing procedures.
• Handle marketing events inside and outside of the store.
• Type up daily reports on computer, handle inbound calls as well as outbound calls. Residental Aide
ChesterWye Center - Grasonville, MD
May 2017 to February 2019
• Cooking for the clients, dressing the client, cleaning, washing clothes, grocery shopping, issue medications as required, take client to appointment, Provided activities and outings for patients outside the facility,Responsible for monitoring the day to day activities of residents on site activates. CUSTOMER SERVICE ASSOCIATE
ROYAL FARMS
February 2016 to May 2017
• Smile, make eye contact, and provide an enthusiastic greeting to all customers upon entering the store.
• Get to know your customers by name and use their name when they return.
• Go out of your way to make customers feel important and valued.
• Give 100% attention to customers. Move quickly to provide fast service.
• Point out promotions and offer suggestions.
• Thank customers for their business and invite them back. SHIFT LEADER
TACO BELL
September 2014 to August 2016
• Consistently provided friendly guest service and heartfelt hospitality, Promptly and empathetically handled guest concerns and complaints.
• Maintained high standards of customer service during high volume, fast paced operations. Customer Service Representative
Walmart Supercenter
April 2012 to August 2014
• returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.Educate and enlighten customers on product prices and details
• Address challenges according to policies of Walmart Education
High school diploma
MATOACA HIGH SCHOOL
June 2003
Skills
• Customer Service
• Customer Support
• Customer Care
• CSR
• Call Center
• Sales
• Powerpoint
• Microsoft Office
• Microsoft Word
• retail sales
• Management
• Data Entry
• Excel
• Receptionist
• Direct Care
• Direct Support
• Home Health
• Personal Care
• Disability
• Autism
• Guest Services
• Shift Management
• Applied Behavior Analysis
• Data Collection
• Loader operation
• Heavy equipment operation
• Cash handling
• Manufacturing
• Forklift
• Research
• ERP systems
• SAP
• SAP ERP
• Memory Care
• Hospitality
• Customer service
• Sales
• Cash handling
• Typing
• Driving
• Working with people with developmental disabilities
• Working with people with autism
• Communication skills
• Retail sales
• Computer skills
• Microsoft Office
• Childcare
• Filing
Certifications and Licenses
Driver's License
CPR
January 2020 to Present
First Aid CPR AED
January 2020 to January 2022
I'm Adult,Infant and child certified in CPR,AED and First Aide. Forklift Certified
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