Resume

Customer Service Sales Executive

Location:

Johannesburg, Gauteng, South Africa

Posted:

April 29, 2024

Contact this candidate

Resume:

Personal details

Identity Number: 690**********

Dependants: Two

Marital Status: Married

Languages: English, Afrikaans

Drivers License: Code 8 and PDP

Availability: One month notice

Contact Details

PHONE: 060-***-****

EMAIL: ad5cnl@r.postjobfree.com

Education

1989 Matric MH Joosub Secondary School

English; Afrikaans; Business Economics;

Mathematics; Geography; Biology

System Training

BDS / NDS; Gijima, Ciboodle; SAP; Linux;

Skills

Microsoft Office; Problem Solving; Critical Thinking; Flexibility; Communication; Teamwork; Organization; Emotional Intelligence;

Time Management; Leadership; Sales

Overview of Companies Employed At

N & R Fittings Shenka Industries Hirschs Times Media / Arena Holdings Nedbank Standard Bank LARRY

ANTHONY

LUTCHMAN

February 2018 – September 2019 Shenka Industries

Sales Executive

• Scheduling sales visits

• Marketing to new and existing clients

• Establishing new business

• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and enquiries

• Following up with clients to ensure high-level satisfaction and determining future requirements

• Negotiating pricing

• Completing quotations and invoicing

• Reviewing sales performance

• Liaise with clients to ensure orders are dispatched timeously. After sales follow up courtesy calls with clients

• Completing general administrative tasks

Reason for Leaving: Retrenchment

September 2017 – January 2018 Hirschs

Service and Spares Consultant

• Data capturing

• Assisting with customer queries

• Stock control and inventory

• Following up with suppliers regarding spares

• Ensure service bookings and repairs are completed within service level agreement

• Daily feedback with service providers and customers

• Provide customers with progress reports with regards to their repairs required

• Liaise with internal clients and departments to ensure queries are resolved

• Assist with sales when required

Reason for Leaving: New opportunities

May 2006 – August 2016 Times Media / Arena Holdings

Customer Services and Sales Consultant

• Effectively managed large amounts of incoming calls and provided excellent customer service to clients

• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up on queries to ensure resolution of all queries

EMPLOYMENT HISTORY

January 2020 – Current N & R Fittings

Sales Executive

• Serving clients by selling and marketing our products and meeting client needs

• Servicing existing accounts, obtaining orders and establishing new clients and accounts

• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and enquiries

• Following up with clients to ensure high-level satisfaction and determining future requirements

• Negotiating pricing

• Completing quotations and invoicing

• Liaising with clients to ensure orders are dispatched timeously

• Performing after sales follow up courtesy calls to clients

• Performing stock control and inventory

• Invoicing

• Delivering orders when required

• Customer service client facing and telephonically

• Monitor competition by gathering current marketplace information on pricing, products, delivery schedules and merchandising techniques to better performance

• Keeping CEO and management informed of sales by submitting daily and monthly reports and weekly work plans

• Liaised with internal clients and departments to ensure queries were resolved

• Generated sales leads. Performed data capturing

• Identify and assess customers’ needs to achieve maximum customer satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate information to customers using the correct customer services methods and tools

• Meet personal and team targets and call handling quotas daily

• Keep records of all customer interactions, process customer accounts and file relevant documents where necessary

• Ensure compliance processes policies and procedures are met. Complete customer security verification

• Ensured there were zero QA errors

• Accept responsibility for quality when carrying out duties

• Provide support for own team and other departments, in order to optimize business opportunities

• Ensure personal growth by attending job related workshops and completing required training

• Maintain confidentiality and integrity of customers

• Assisted as stand in team leader

• Sales representative and liaison to partner media agencies abroad

Reason for Leaving: Retrenchment

November 2005 – April 2006 Nedbank

Card Division

Customer Services Consultant

• Providing excellent customer service to all clients whether externally or internally in line with the code of banking practice

• Assisting clients with various queries and requests

• Assisting clients with their new applications submitted online or at our nationwide branches

• Liaising with our sales department on a daily basis regarding clients applications

• Submitting various sales leads to our sales department

• Delegating clients requests to our relevant accounts departments

• Following up on all requests on behalf of clients to ensure client retention and loyalty of clients

• Escalation all clients requests that are out of our SLA

• Performing security checks on customers to avoid risks to Nedbank

• Helping to achieve Service Level Agreement daily and to be focused on internal and external ratings / surveys of customer satisfaction

• Telesales

Reason for Leaving: New opportunities

January 1999 – October 2005 Standard Bank

Card Division

Team Leader

• Ensuring excellent customer service and ensuring myself and my team met their targets

• Checking and delegating work to consultants

• Monitoring performance and motivating the team

• Administration

• Resolving high level conflicts and complaints, both internally and externally

• Handling and resolving escalated customer complaints

• Creating reports to update management on the teams progress and performance

• Meeting targets and deadlines weekly and monthly

• Developed strategies the team used to reach its goal

• Assisting with any coaching the team members required

• Communicated clear instructions to team members

• Listening to team members feedback and implementing methods of resolutions

• Monitoring team members participation to ensure the training they have been provided is being put into use and also to see if any additional training is required

Reason for Leaving: New opportunities

References

N & R Fittings - Manager: Mr Nigel Chetty

Contact Number: 011-***-**** / 060-***-**** / 066

271 7506

Shenka Industries – CEO: Mr. Suren Padayachee

Contact Number: 011-***-**** / 27

/ 083-***-****