Customer Service Loan Officer

EDDY

SPANKS

ad5cm5@r.postjobfree.com +233*********

Koforidua Ghana

WWW: Bold Profile

PROFESSIONAL SUMMARY

Energetic and innovative professional with a passion for meeting organizational targets and empowering communities. Proven track record of driving efficiency and exceeding customer expectations. Thrives in fast-paced environments and adept at finding creative solutions to challenges.

CAREER OBJECTIVE

Driven by a commitment to community empowerment, I aim to leverage my diverse experiences and skills to create opportunities for young people and build thriving communities.

SKILLS

Financial analysis

Customer service

Analytical skillsTime management

Problem-solving

Adaptability

EDUCATION

All Nations University - Koforidua 11/2020

Bachelor Of Business Administration: Banking And Finance Eddilex Institute of Advance Communication - Koforidua 05/2014 Diploma : Computer Networking Engineering

WORK HISTORY

Loan Officer Dalex Finance - Koforidua 04/2021 - Current

• Spearheaded initiatives that improved loan processing efficiency, resulting in a 20% reduction in processing time.

• Advised clients on suitable loan products, leading to a 15% increase in customer satisfaction ratings.

• Managed diverse loan portfolio, fostering strong relationships with borrowers and referral partners.

• Conducted comprehensive credit analysis, mitigating risk exposure for the institution. 09/2019 - 12/2020

Junior Accountant YOUTH EMPLOYMENT AGENCY, REGIONAL OFFICE - Koforidua

• Enhanced financial accuracy by reconciling accounts and analyzing financial statements, resulting in a 10% reduction in discrepancies.

• Assisted in budget preparation and monitoring, contributing to improved cost control and profitability.

• Collaborated with senior accountants to facilitate month-end closing procedures and ensure timely financial reporting.

• Prepared monthly financial statements and managed accounts receivable schedules. Insurance Agent GN Assurance - Koforidua 05/2017 - 04/2019

• Educated clients on insurance policies and procedures, fostering understanding and trust.

• Analyzed customer needs and provided tailored insurance solutions, resulting in a 20% increase in policy uptake.

• Generated leads through strategic cold-calling and networking efforts.

• Recommended appropriate coverage levels based on thorough risk analysis. REFERENCE

Available upon request

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