Residence Life Customer Service
Resume:
Contact
PHONE:
EMAIL:
********@*******.*****.***
Address: **** *** **, ******* ****,
Illinois
Education
Governors State University
Fall 2023 – present
Major: Anthropology & Sociology
Major GPA: 3.3
St. Ambrose University
Fall 2017 – Spring 2021
Major: Sociology
83 credits completed
Member Of National Student Leadership
Society (NSLS)
Foundations of Leadership Certificate &
Badge:
https://app.nsls.org/web/public/social/sha
re/clr/2AB7e8Fwc4gFiuy26G7v8s
https://app.nsls.org/web/public/social/sha
re/badge/AvX2K8sFE1fEsurVX7V6mC
Leadership Training Badge:
https://app.nsls.org/web/public/social/sha
re/badge/DFeXgX4TubfkLdnSoG2w9V
Awards
Residence Life Program of the Year
2019
Transferrable Skills
Communication
Leadership
Time management
Creative problem solving
Training employees
Recruiting
Interviewing
Program planning
VOLUNTEER WORK AND LEADERSHIP
St. Ambrose Varsity Football
• Played starting running back and receiver on Varsity Football Team for two seasons
Demonstrated discipline, coachability and leadership
Assisted in coaching JV team during freshman year season
Received NAIA All-Conference Player of the Week first week of the season (2018)
• Selected to deliver Christmas presents on behalf of the team to under- resourced students in local schools
• Provided yard work services for local community residents St. Ambrose Residence Life
• Received “Program of the Year” from Residence Life department during 2018 – 2019 RA term
• Organized and facilitated the “Hoodie Basketball” program to cultivate unity during a period of high racial tensions at a PWI
• Created programs to educate students about diversity and inclusion
• Championed facilities access by enabling students who were unfairly banned from the gym to return and participate, leading to administration lifting the ban
WORK EXPERIENCE
Amazon Romeoville, IL
Delivery Associate November 2022 – August 2023
• Demonstrated strong and efficient performance in customer service
• Consistently lead the leaderboard of top driver honors via FICO® Safe Driving Score
• Influenced high-performing culture by training new drivers Harrison Elementary School Davenport, IA
After-School Program Aid October 2021 – January 2022
• Assisted students with completion of homework assignments
• Developed teamwork skills in students with sports activities
• Collaborated with teachers to create engaging activities for students
• Strengthened empathy by meeting students where they are rather than a
"one size fits all” approach
St. Ambrose University Davenport, IA
Career Center Advisor May 2019 – August 2019
• Maintained an inventory of job openings with various employers
• Obtained and analyzed feedback from employers with Ambrose’s alumni employees
• Helped with recruiting and match making process connecting employers with Ambrose alumni
• Coordinated students with job opportunities; helped students leverage the university career website
• Conducted weekly mock interviews with students throughout the semester averaging 3 per week
Resident Advisor (RA) August 2018 –May 2019
• Mediated conflict between student residents; accommodated resident living arrangements
• Organized and facilitated extra-curricular programs
• Monitored resident wellness; advocated for student-campus involvement
• Enforced campus policies
• Assisted new students in navigating campus geography and resources Isiah
Hawkins
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