Call Center Scrum Master

Connection

Client Success Operations

-Performs duties and provides service in accordance with established operating procedures and company policies

Reduces operational risks while organizing data to forecast performance trends

-Collaborates with various departments to ensure accuracy for applicable products, services, software and logistics

Dirad Technologies

-Maintains client files with sales contracts, records of client interactions, client notes and other info Negotiates price with customers and vendors to decrease expenses and increase profit Client Support/Call Center

Delegates tasks to existing support team members and cloud based tools to help solve complex business issues

Builds client relationships by responding to inquiries, identify and access their needs, resolving problems, following up with existing and potential clients

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Denise Baker

-Gathered and uploaded documents to a records management system PMI - Product Management Institute

" In pursuit

Professional Experience

-Handled a large volume of internal and external communications Managed day to day office operations as well as remote equipment maintenance Learn Quest

-Increased accuracy, productivity and customer satisfaction by reviewing processes and updating changes Handled incoming phone calls as well as sorting distributing and sending email and chat correspondence Provided administrative and professional staff with subject matter expertise on various platforms and phone systems including answering questions, troubleshooting problems and training on specific uses Certified Scrum Master

Professional Communication

Team Leadership

" Proficient in Scrum and Agile methodologies

Resource Management

Stakeholder Management

05/22- present

" Adaptability

Education

Key Skills

03/20 - 02/22

10/23

10/23- 10/23

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