Customer Service Care

Jeffrey Appiah

+233*********-** Independence Avenue, Cantonments, Accra ad5cjb@r.postjobfree.com

Professional Summary

An efficient and detail-oriented Customer service administrator with a proven history of taking initiative and maintaining accuracy. Highly organized and skilled at anticipating customers' needs. Possessing excellent communication skills, with expertise in managing MS Office Suite and handling correspondence effectively.

Professional Experience

Association of The Church of Jesus Christ of Latter- Day Saints, Africa West Area Accra PEF Loan Coach Nov 2022-date

• Successfully resolve over 100 customer-related issues weekly by painstakingly guiding them using phone calls and zoom links.

• Effectively reached out to and engaged with more than 1000 Nigerian customers within a month, promptly addressing their inquiries and issues.

• Discussed and applied 72 incentives for qualified customers in 1 months.

• Meticulously kept inventory of office supplies and always maintained their availability.

• Create and escalate complex cases to top management to be resolved and follow up with it to prevent reoccurrence and ensure customer satisfaction.

• Established a setting that has significantly improved customer service relations, elevating satisfaction from 50% to 96%.

• Serve as the main point of contact for customers and communicated updates to them. The Church of Jesus Christ of Latter-Day Saints, Winneba Campus Institute Winneba Institute supervisor. Sept 2019-Nov 2023

• Supervised and trained team instructors on new policies and procedures for the effective growth of their classes.

• Enhanced the efficiency of administrative procedures by promptly completing paperwork and promoting thorough filing of all documents.

Education And Certification

University of Education, Bachelor of Arts Winneba

Political Science Education Sept2019- Sept2023

Mfantsipim School Cape Coast

General Arts Sept 2013-May 2016

Core Competencies

Good organization skills, time manager, adaptable, presentation skills, problem solver, proficient in MS suit, Excellent communication skills, ability to multitask and work under pressure.

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