Title Clerk Customer Service
Resume:
Gena Clair
North Little Rock, AR 72116
*********@*****.***
I have extensive Customer Service, Automotive Title Clerk, Office, Microsoft Office, Reception and Light Bookkeeping experience. I can provide references and job titles. Work Experience
Title Clerk
Landers Toyota - Little Rock, AR June 2023 to Present Dutiful Auto Title Clerk who is able to follow procedures and process a large amount of requests in one day. Adept at answer customer questions making sure that customers present the proper information and ensuring that information presented to the customer is accurate. Specializes in high-traffic Department of Motor Vehicle offices and larger car dealerships Posting Clerk ADESA - Little Rock, AR January 2023- April 2023 Posting Clerk/ Mech Shop Il order, process and post parts and labor for mechanic shop. Corporate Title Clerk Crain Automotive Holdings - Sherwood, AR August 2022 to Present Dutiful Auto Title Clerk who is able to follow procedures and process a large amount of requests in one day. Adept at answer customer questions making sure that customers present the proper information and ensuring that information presented to the customer is accurate. Specializes in high-traffic Department of Motor Vehicle offices and larger car dealerships. Owner/Manager MLB Auto Sales Inc. - Jacksonville, AR January 2018 to March 2020 Accrue inventory, advertise, sale, obtain license per state requirements and handle all paperwork and titling procedures. Made business decisions. Light accounting. Check titles by running Vin for liens, accidents, stolen, etc. File for duplicate and bonded titles and also researched procedures for filing for out of state titles.
Technical Support Convergys - Olathe, KS November 2017 to February 2018 answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting interact and coordinate with other departments to resolve customer issues determine further action or final completion on customer cases received. may be asked to sell additional products or services test, analyze and clear customer reported trouble make notations via computer terminal prepare reports and process paperwork interpret customer records and repair tickets escalate customer trouble issues when appropriate Skills Required:
basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
pc and hardware troubleshooting strong customer service skills solid problem-solving skills with proficient attention to detail pc and networking expertise solid communication skills office and home networking router configuration strong technical understanding of voice, video and data Internet, networking and email protocols Patient Care Assistant Home Helpers - Little Rock, AR July 201l to March 2016 Assisting elderly and disabled with Companionship, meal preparation, grocery shopping, laundry and household tasks, self-administered medications, and bathing. grooming and dressing. Assistance with toileting and incontinence issues, Alzheimer's and Dementia Care Direct Support Professional Easter Seals - Parsons, TN 2015 to 2016 Direct Service Provider
Insure client supervision, health, safety, development and quality of care according to client's Individualized Service Plan (1SP) or other care plan. Provide constant care and aid to clients including but not limited to bathing, grooming, dressing, toileting, assisting with eating and hydration, skin care, positioning and turning. Customer Care Rep ABC Financial - Sherwood, AR 2009 to 2011 Research and solve customer/ Client problems and needs. Troubleshoot Client issues and questions in AS400 system. Answer customer inquiries in a professional manner. Follow Instructions and advice from department manager or floor supervisor Inbound Member Calls Advise Clients how to access reports/ Assist with some technical issues Make retention calls to clients each month for customer satisfaction, questions and resolve any issues Realtor/Property Manager
National Real Estate Investments – North Little Rock, AR February 1999 to March 2000
Contracts with tenants by negotiating leases and collecting security deposit. Accomplishes financial Objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, Scheduling expenditures, analyzing variances, and initiating corrective action. Education
Associate in Computer Networking Technology
Remington College – Little Rock, AR
April 2001 to October 2002
Skills
• Microsoft Office, Clerical, Office Machines, Light bookkeeping,Med Certified in Tennessee, Technical Support, Patient Care Assistant (10+ years)
• Administrative Assistant
• Billing
• Clerical
• Microsoft Word
• Organizational Skills
• Outlook
• Receptionist
• Scheduling
• Data Entry
• Marketing
• Microsoft Office
• Medical Terminology
• Powerpoint
• Quickbooks
• Time Management
• accounting
• Filing
• Excel
• Excel
• Filing
• Office Experience
• Customer Service
• Alzheimer’s Care
• Dementia Care
• Senior Care
• Network Protocols
• Software Troubleshooting
• Operating Systems
• Microsoft Windows Server
• Help Desk
• TCP/IP
• Network Support
• WAN
• LAN
• DNS
• Linux
• Troubleshooting
• SQL
• VPN
• DHCP
• Network Monitoring
• Customer support (10+ years)
• Network Infrastructure
Certifications and Licenses
Driver’s license
Notary Public
June 2018 to May 2028
Pulaski County, Arkansas
Arkansas Used Car Dealer License
June 2019 to June 2020
CPR Certification
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