Business Analysis Customer Service
Resume:
ad5chv@r.postjobfree.com
Greater Noida
WWW: Bold Profile
Skills
Business Analysis
Communication
Problem-Solving
Adaptability
Customer Service
Team Collaboration
Leadership
Teaching Techniques
Data Analysis
Mentoring
Technical Skills (Jira, SQL,
Python)
Project Management
Requirements Gathering
Process Improvement
Systems Analysis
Documentation
Analytical Thinking
Education And Training
01/2024
MBA IT and System Management
Last semester (Distance
Learning):
Narsee Monjee Institute of
Management Studies
01/2024
Business Analysis (Master
Program Online Course):
Simplilearn
01/2017
Nursery Teacher Training (2-
year Diploma):
Maharsi Dayanand
01/2011
BA (Bachelor of Arts):
Din Dayal University
01/2010
Complete Business Accounts IIJT
Mukta Srivastava
Summary
Driven by the desire to transition from teaching to impactful roles in IT or Business Analysis. Seeking a dynamic position where I can apply my unique blend of educational insights, analytical thinking, and interpersonal abilities to drive innovation and contribute effectively to a collaborative team. My goal is to apply my adaptability, problem-solving skills, and dedication to continuous learning to thrive in a new professional domain.
Passionate educator with a proven track record of fostering growth and learning in diverse environments. Actively pursuing advanced training in Business Analysis and developing technical skills in tools like Jira, SQL, and Python. Adept at translating complex concepts into understandable terms. Eager to leverage my educational background, teaching experience, and evolving skillset to excel in challenging roles within IT and Business Analysis. Experience
Samyug Industries Private Limited - Assistant Business Manager Greater Noida
05/2022 - 07/2023
Analyzed customer feedback data to identify opportunities for improvement.
Collaborated with marketing team members on promotional campaigns for new products or services.
Analyzed customer data to identify trends in sales, profitability and market share growth.
Cultivated and maintained productive relationships with colleagues, partners, vendors and suppliers and represented company at conferences, trade shows and association meetings.
Utsav Travels Pvt Ltd - Sales Executive
Gorakhpur, UP
04/2010 - 05/2011
Utilized advanced software tools like Amadeus and Galileo to efficiently manage ticketing operations, demonstrating proficiency in navigating complex technical systems.
Resume Link
https://resumaker.ai/app/edit/5022724/
Personal Information
Date of Birth: 01/01/87
01/2008
Tourism Management (Diploma -
2 years):
Banaras Hindu University
01/2006
Intermediate (Physics,
Chemistry, Biology, English,
Hindi):
B.P. Girls Inter College
01/2004
High School (Maths, Science,
English, Hindi, Social Science,
Drawing):
B.P. Girls Inter College
Certifications
Business Analyst
Business Analytics with Excel
Data Science
CBAP
ASM
Statistics Essential for Data
Science
SQL
Tableau Desktop 10
Power BI
Marital Status: Married
Awards
Selected as a mentor to train new entrants, 2019
Recognized for exceptional dedication during the pandemic, 2020
.
Contact this candidate