Quality Assurance Software Development

SCOTT ISAACSON

Corinth, TX ***** 949-***-****

https://www.linkedin.com/in/swisaacson/ ad5chp@r.postjobfree.com

EXPERTISE:

Dedicated Quality professional with successful background in managing and leading UAT, Quality Assurance and testing organizations to a more streamlined and efficient way of operating while maintaining a high level of quality. Experience with Waterfall and Agile/Scrum methodologies as well as a complete understanding of the SDLC.

Expertise in quality assurance/testing, leading to responsibilities and specialties: Building QA/Testing teams from the bottom up, establishing processes in various QA methodologies such as Agile and Waterfall. I have been responsible for the creation of QA test methodologies, process flow of software development (SDLC), Quality Assurance and (CoE) Center of Excellence process. I have extensive knowledge Azure Dev Ops for Planning, Development test planning and test execution, this involves creating detailed test plans, test cases, and test scripts for IT systems, applications, or software products as well as the execution of many various types of testing such as functional, integration, regression, performance, and security testing, to ensure software reliability.

I have strong critical thinking skills as well as excellent communications with both executives and peers. I have Extensive experience in training and leading staff on various testing tools and applications, resource management and budgeting. I am a very hand-on manager who lies to get my hands dirty with testing the products and applications being tested as well as tools used.

Detail oriented and task driven to provide high quality products and deliverables. I have the ability to learn quickly and add value in a rapidly changing environment.

EMPLOYMENT

HISTORY: Santander Consumer USA – Dallas, TX February 2019 – March 2024

Senior Associate Testing/Project Manager

Project Lead for many BOW/Major projects across Originations and Servicing .NET framework, Visio Studio and Windows OS systems.

Led project teams of 2-15 testers on various projects.

Participated and Organized project meetings with project Business Owners, Project Managers, QA testing teams from start to finish and through warranty periods

Worked with Azure Dev Ops for Planning, Development, Testing and Operations.

Lead UAT Assignments for Post project testing.

Experience with both waterfall and agile project methodologies.

TFS and JIRA for defects, test case creation and storage tracking.

Developed and maintained test suite, test cases, status reports, risks, issues/defects, scrum meetings, action plans, prioritization, action plans to resolutions.

Worked projects for risk management practices. In areas such as credit risk, market risk, or operational risk, consent order, regulatory order to minimize risk overall.

Automation testing (Selenium C#/ Visio Studio), manual and regression testing.

Trained staff as SME for projects and testing processes.

Tested applications for Auto and Bank financing.

TGRIP – Fort Worth, TX Feb- 2018 – Feb -2019/Sept - 2015- Nov -2016

QA Manager/ Test Engineer / Project Manager / BSA (Contractor)

Test engineer with hands-on testing and product delivery.

Project Lead on new Product/Application development for internal POS system for the entire company. Provided training and documentation for the new POS/Application software that was being implemented.

Worked with external vendors developing the new product for the company.

Designing the best practices for the company. This included managing project finances, project estimates, changes, forecasts and planning.

Maintaining applications for customer and applications for the business. Mainly on Windows OS systems.

Designed and facilitated requirement gathering for development team and timelines.

Executed hands-on testing, training efforts and documentation to ensure products are meeting requirements. Leading team of architects through Quality Assurance practices.

Design the QA standards and process for the company. Maintaining applications for customer and applications for the business.

Designed and facilitated requirement gathering for development team and timelines for projects.

Worked using Jira for defect Tracking and test cases.

Guided the application development projects end to end with demonstrated knowledge of SDLC (software development life cycle).

Toyota (TFS) – Plano, TX June 2017 – January 2018

QA Manager / Project Manager

Lead, reviewed and coordinated QA testing teams with internal and external vendor/suppliers on all deliverables and testing efforts. Provided feedback and direction.

Preparing, managing time estimates and fixed bid deliverables (SOW).

Reviewed supplier deliverables providing feedback and direction.

Worked with Project Managers, Delivery Managers and DIO’s budgeting, financial planning QA and resources for projects.

Created Work orders and SOW’s for Suppliers for Projects.

Executed QA CoE (Center of Excellence) methodologies within the organization.

Determine Project and testing scope using “risk-based” approach.

Documented requirements for development & QA for waterfall and Agile projects.

Worked closely with performance and Automation teams with planning.

Used ServiceNow (SNOW) for work orders, running reports and project requests.

Helped test and set up the conversion of QC/ALM 11.52 to version 12.55.

Bank of America – Plano, TX December 2016- April 2017

Project Test Manager (Contractor)

Lead and coordinated QA testing within project work streams, default and specialty servicing.

Contributed in creating the testing standards for the PTM’s to follow.

Facilitated weekly, bi-weekly progress reports on testing efforts.

Worked closely with team resources, Development, QA analysts and project managers on project workflow as well as timeline coordination.

Provided testing project hours, of which went hand-in-hand with budgeting for the projects and resources needed.

Nationstar Mortgage – Lewisville, TX July 2013- July 2015

AVP QA Manager

Managed QA team of 45 plus.

Recruited and trained staff on the QA methodologies established within the organization. Staff hiring included interacting with on-shore and off-shore vendors

Helped define and build the QA test strategy and methodology for the IT projects that included either Agile or Waterfall.

Worked with different business units such as, Loan originations, default, servicing and reverse mortgage.

Managed staffing project personnel, perm, contract, on-shore and off-shore resources to endure proper coverage for all projects.

Provided reports on allocation for projects to IT team leaders and management to ensure resources and budgeting was on target for the business.

Created documentation templates such as Test Plan, Test Summary reports and project estimates.

Took responsibility for all phases of testing activities and the SDLC process within IT.

Delivered projects and QA efforts with On-time delivery and success.

Worked closely with IT and Change Management teams in reporting status and delivery of projects in relation to requirements level of quality and coding with ongoing and completed projects.

Worked with third party vendors and other business units to plan testing activities and timelines for projects within the mortgage business units.

Expanded use of TFS (Team Foundation Server) for use of bugs and reporting.

Used MTM and TFS for Agile user story and test cases as well as waterfall projects.

Used Daptiv for time management allocation for projects, staff reporting for hours worked on projects, document repository for projects.

Worked closely with Business Management, EPMO teams, PM’s, BA’s, BSA’s, SA, DL, VP’s, SVP’s, development and other business units in planning QA objectives, plans for projects to ensure there were not any bugs moved from testing to UAT and production.

Reviewed, analyzed and evaluated the QA process and tools used and testing efforts for suggestions and constant improvement to management for better overall process.

Organized test cases for regression and automation tools to be used.

Technology Summary: TFS (Microsoft Team Foundation Server), Empower, SQL, Visual Studio, Windows-based platform, SDLC process, Agile methodology, Daptiv, TFS, LSAMS, Remedy, CoE (Center of Excellence), QC/ALM 11.52, 12.55, SNOW, Quality Center, Service Now, TCoE, QCoE, SugarSync, JIRA, Mobile, Agile methodology, Scrum, Automation testing (Selenium C#/ Visio Studio). Oracle, .Net.

Fox Sports Media Group – Playa Vista, CA May 2012 – September 2012

Senior Quality Assurance Engineer (Contractor)

G4S Justice Services – Irvine, CA December 2007 – April 2012

Quality Assurance Manager

AMC Mortgage Services – Orange, CA February 2002 – July 2007

Manager-Quality Assurance

EDUCATION

College of Idaho – Business Administration

New Horizon Computer Learning Center – Certified Novell Engineer (CNE)

Oracle – Introduction to Oracle Database 10G SQL Training

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