Customer Service Medical Billing
Resume:
Gayla J. Griffith
Tunnel Hill, GA 30755
ad5cho@r.postjobfree.com
OBJECTIVE: I am seeking a position with an organization that will appreciate my solid work ethic and allow me to utilize my experience in customer service, insurance benefit verification, medical billing, scheduling and/or collections and bankruptcy.
EDUCATION
1991 Daytona Beach Community College - Project COMPUTE 1990 University of Central Florida-Daytona Beach Campus
Medical Secretarial Training Program-Certificate Applied Behavior Analysis GPA 3.0
General Psychology GPA 3.5 Behavior Management GPA 3.0
Typing GPA 3.5 Freed-Hardeman College-Henderson, TN
Major: Sociology and Psychology
SKILLS AND ACCOMPLISHMENTS:
MS Word, Excel, WordPerfect, EPIC, PCIS Gold, Telephone Text Device (TTD) Medical and Legal Terminology
Certified Level II Behavior Management (Florida), Self-Starter, highly motivated and responsible, a team player.
November 2023: Trained for and passed Insurance Licensing. Hold Georgia License 3654497.
WORK HISTORY
08/15/2023-11/31/2023: Globe Life Liberty National Insurance Sales Agent
06/27/22-07/18/23 Health One Alliance, Dalton, GA: Claims Processor 1: Edited claims scanned into the adjudication system for errors and making corrections. processing dental claims and checking eligibility on rejected claims in the database and updating information.
7/15/19-06/24/22 Galen Medical Group, Chattanooga, TN: Customer Service Rep: Answered patient phone calls regarding billing and taking payments, made outgoing calls to collect on accounts, entered new insurance when necessary and filed claims. Also, answered and filed all Chapter 7, and 13 Bankruptcy claims to US Bankruptcy Court.
09/2016-7/12/19 Conifer Health at Memorial Hospital Chattanooga and then at WellStar Kennestone Hospital, Marietta, GA: Patient Access Rep. II. Duties are to call and pre-register patients for upcoming imaging appointments or surgeries, collecting deductibles, and co-pays/coinsurance whenever possible. I was the top collector in my department during 2018. Also, I was the new hire trainer for the surgery and imaging pre-registration department. I created and compiled the training manual which I use in that position as trainer. The software we used was EPIC. I also, research eligibility and benefits whenever time permits helping that department when they are backed up. I was responsible for keeping track of supply inventory and compiling the supply order to submit for ordering to supervisor when needed.
01/07/03-11/01-2015 Mountain Management: Customer Service and Insurance Follow-Up: 7
OTHER WORK: Over the course of my working years I have held various positions a few of which were: CNA for a residential nursing facility, manager of a small retail business in Orlando, Florida and a retail sales associate for more than one business, acted as the night supervisor for a residential facility for the developmentally disabled, served as a one-on-one trainer for a severely autistic teenage boy, and worked for a contract security company as receptionist and Administrative Assistant. I have been a docket secretary for the Volusia County Florida State Attorney’s Office, a case secretary for the Florida Vocational Rehabilitation office of Orange County, as well as worked in various retail positions and as a file clerk for the Federal Government.
REFERENCES: Provided upon request.
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