Waiter
Resume:
JOEBET TOLENTINO
PUNO
Looking forward to work with an organization where my skills, competencies and experience could be exhibited to its full potential and gain valuable exposure. WORK EXPERIENCE
NGM Resort and Event – Team Leader
Corba Concepcion Tarlac, Philippines
Feb 2022 – Present
Contact Details
Mobile No: 090******** / 096********
Email: **********@*****.***
Location: Magao, Concepcion Tarlac
Personal Information
Birthdate: 16 July 1989
Gender: Male
Marital Status: Single
Religion: Iglesia Ni Cristo
Citizenship: Filipino
Height: 5 feet 6 inches
Weight: 68 kg
Educational Background
HMS Host (AutoGrill) – SHIFT LEADER
Hamad International Airport, Doha, Qatar
Aug 2016 – Sept 2019
Benigno S. Aquino National High School
Year: 2001 – 2005 (Highschool Diploma)
Magao Elementary School
Year: 1996 – 2001 (Elementary Diploma)
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Analyzed sales figures and identified areas for improvement.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.
• Scheduled staff shifts to secure adequate coverage and productive workflows.
• Completed cash and credit card transactions accurately using POS software.
• Developed and implemented new processes and procedures to streamline operations.
• Conducted performance reviews and provided staff with feedback and guidance.
• Understand the scope of work for each event and develop a clear plan to execute all required tasks within the given timeline.
• Serve as the main point of contact for clients leading up to the event, ensuring that their needs and expectations are being met.
• Work with other members of the event staff to delegate tasks and ensure that everyone is aware of their roles and responsibilities.
• Manage on-site logistics the day of the event, including set-up, breakdown, and troubleshooting any issues that may arise.
• Oversee vendor relations leading up to and during the event, ensuring that all contracted services are being provided as agreed upon.
• Collect feedback from attendees post-event and compile it into a report for the client.
• Stay within the event budget by negotiating contracts, finding cost-effective solutions to problems, and tracking spending throughout the planning process.
• Review event details with the client prior to billing to ensure that they are satisfied with the outcome of the event.
• Generate invoices and process payments in a timely manner.
• Maintain positive relationships with clients, vendors, and other industry professionals.
NGM Resort and Event – Team Leader
Corba Concepcion Tarlac, Philippines
Feb 2022 - Present
HMS Host (Auto Grill) – Shift Leader
Hamad International Airport, Doha, Qatar
Aug 2016 – Sept 2019
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cultivated warm relationships with regular customers.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kentucky Fried Chicken – Team Member
KFC Calter Buendia, Makati City, Philippines
Aug 2009 – Nov 2012
Petron Marketing Corporation - Barista
Petron Mega Plaza Building, Senator Gil Puyat,
Avenue, Makati City, Philippines
May 2014 – Nov 2014
• Transferred, created and received stock orders to guarantee product stability.
• Submitted orders for new inventory.
• Monitored staff performance, customer service and sales goals to meet and exceed targets.
• Designed improvement plans.
• Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
• Walked around facility frequently to check activities.
• Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
• Prepared materials for following shift.
• Completed routine store inventories.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
Petron Marketing Corporation – Team Leader
Petron Mega Plaza Building, Senior Gil Puyat, Avenue Makati City, Philippines Nov 2014 – April 2016
Kentucky Fried Chicken - Team Member
KFC Calter Buendia, Makati City, Philippines
Aug 2009 – Nov 2012
I hereby certify that the above statements
are true and correct to the best of my
knowledge.
JOEBET TOLENTINO PUNO
Signature over Printed Name
MINISTOP – Convenience Store Clerk
Ministop Aims Pasay City, Philippines
Aug 2007 – Feb 2009
• Counted money for each shift and logged information into daily reports.
• Developed strong customer relationships to enhance service and resolved customer issues.
• Communicated with vendors on what was needed in stock.
• Handled incoming customer calls/inquiries; researched and resolved account discrepancies and complaints.
• Prepared and tracked order forms for inventory and stocked supplies.
• Performed cashier duties and prepared daily cash logs.
• Maintained general appearance and cleanliness of store.
• Assisted my customers by providing friendly, informative, and timely service.
• Maintained organized, and exact register drawer.
• Completed all closing job duties and prepped the store for the following day.
• Verified the age of customers when selling lottery, alcohol, or tobacco products.
• Arranged merchandise, stocked shelves, and ensured clean maintenance of the store.
Character Reference
CHARLOTTE GAPASIN
Project Manager
Q-Auto Qatar (Volkswagen)
***********@*****.***
Name:
Position:
Company:
Contact:
Email:
ALDRIN OSMIL
Administrator
Seib Insurance
***********@*****.***
Name:
Position:
Company:
Contact:
Email:
Ministop - Convenience Store Clerk
Ministop Aims Pasay City, Philippines
Aug 2007 – Feb 2009
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