Administrative Support Health Care

Muhammad Qasim Nafiz

*** ********* ** ***** **** CITY, CA 94015. +1-415-***-**** - ad5cgo@r.postjobfree.com

PROFESSIONAL SUMMARY

As a healthcare professional with 5+ years of experience in healthcare. My special expertise is in Adult and Pediatric medicine and surgery in clinical and administrative support, taking patient history and vitals, injections, scheduling, health records, liaising between patients and providers and follow-up. Track record of working with public and private Hospitals and clinics in in-patients and ambulatory health care facilities

KEY SKILLS

●Evaluate and direct patient flow in clinic to ensure efficiency, schedules, and coordinate time off requests.

●Perform patient screening (measurements and tests) Obtain accurate vital signs and practice as a phlebotomist

(Phlebotomy-effectively administers injections of IM, ID, and SQ. and collect specimens and EKG)

●Excellent communication, writing skills and having a Positive and proactive attitude towards the patient.

●Ability to work independently as well as a part of a professional team.

●Electronic medical records (telemedicine), including administrative support by using the Epic.

●Basic Life Support BLS, CPR. Strong oral and written communication and interpersonal Skills

●Multilingual: English, Persian, Dari, Pashto, Urdu

●Computer skills Microsoft Office suite (MS Word, MS. Excel, and MS. PowerPoint)

PROFESSIONAL EXPIREINCE

Diagnostic Imaging Assistant 09/2023 – Present

Zukerberg San Francisco General Hospital (ZSFGH)/Department of Public Health (PDH) California

Assists with diagnostic imaging procedures and image processing using digital equipment.

Arranges for and transports patients designated for radiographic exams; picking up transport slips; notifying charge tech or receptionist of the patient’s arrival or departure; monitoring patients and educating them about procedures to be performed.

Uses a variety of information systems (Epic) to schedule appointments and register patients for various imaging modalities such as general radiography, sonograms, magnetic resonance imaging, computed tomography, fluoroscopy, mammography, interventional radiography procedures, etc.

Uses Picture Archiving Communication (PACS) to manage digital images including transferring information to and from electronic media and printing computerized documents as directed.

Answers phone using a multiline telephone to answer callers, respond to their inquiries and directs calls to appropriate areas or individuals. Picks-up and delivers supplies, laboratory tests, and equipment in and around the hospital.

Certified Medical Assistant (OR) 09/2023 – 11/2023

Mission Surgery Center/Fremont Paint Treatment Center. California, USA

Assisting providers with treating and managing patients (preparing patients; recording medications/vitals; taking photos; preparing rooms and supplies; performing minor procedures; counseling patients)

Coordinating patient care (scheduling procedures; ordering lab tests, supplies, and prescriptions; arranging paperwork and logistics; providing counseling)

Performing well in an environment that values compassion, helpfulness, patience, and resourcefulness.

Preparing the pre-operative patients and the OR procedures and Observing the Post-Operative patients during the recovery periods.

Assisting the provider in the OR during the minor and major Surgeries while scrubbed.

Certified Medical Assistant. 06/2023 – 07/2023

Instant Urgent Care, Santa Clara, California

Preparing patients for examinations, procedures, and blood draw

Perform patient screening (measurements and tests) Obtain accurate vital signs and practice as a phlebotomist.

(Phlebotomy-effectively administers injections of IM, ID, and SQ. and collect specimens) and EKG.

Lead on screening, consent form, and lead on accurate vision and hearing testing techniques

Manage administrative support, including follow-up phone calls (interviews) for scheduling appointments and reminders. Efficient charting documentation and attended 10-15 patients per day with full-time management.

Using the Electronic Medical Record system EMR or electronic health records EHR

Obtaining a short and concise medical history of the patient. Managed back office as well as front office, clerical support (administrative support) and worked independently with full confidence, cooperative, collaborative with colleagues. Managing deadlines, quality patient care, and revising each data for proofreading

Medical Officer (Clinical Research Assistant) 02/2020 – 03/2022

French Medical Institute for Mother and Children FMIC Kabul, Afghanistan

Managed 40 in-patient beds in the Pediatric ward under the supervision of physicians.

Contributed to research tools design, including preparing, distributing, and processing research questionnaires.

Managed patient’s records took history and examination of all newly admitted patients.

Attended the regular clinical research CME sessions, mortality, morbidity, and research meetings every week.

Obtained informed consent and maintained other forms and documents (regulatory), including study design, research protocol, and IRB approval with the master list and correspondence with the patient.

Coded patient responses from the questions (convert qualitative data to quantitative) for the computer system under the supervision of the research coordinator and PI.

Clinical Trainee (Part-Time) 03/2017 - 12/2019

Bolan Medical Complex Hospital BMCH, Quetta, Pakistan

Worked under the full supervision of senior doctors and analyzed lab results and patient files.

Examined and took the history of the patients with seniors. Led communication with the research team.

Worked in various wards in the hospital during my training period. Attended regular clinical research CME sessions and participated in research practical visits.

Managed and contributed to clinical studies, data collection, and data protection.

VOLUNTEER AND SOCIAL WORK EXPIRIENCE

Patient Experience Health Care Volunteer 11/2023 – Present

Satanford Health Care – Main Hospital

Answer call lights and phone calls from nursing station and following the C-I-CARE

Ask about 4 P’s (pain, position, potty, possessions) and follow up with the patient’s primary nurse if needed. Offer snacks, water, ice, juice, tea, or coffee.

Offer amenities from Guest Services such as puzzles, books, magazines, or iPads.

Offer warm blankets, reading to patients, providing companionship, changing water in vases, decluttering tables, re-adjusting blankets, removing food trays, offering daily newspapers.

Visit waiting areas to offer beverages and provide non-clinical information (Patient Experience programs and Guest Services amenities), to family members.

Check pneumatic tube delivery system and return empty tubes.

Re-stock supplies (non-medical supplies, closets, gloves, blanket warmers, etc.)

Vice President of the UOBians Blood Donating Society for one year at my University in Pakistan

Vice President of the Afghan Refugees Student Organization for one year, Pakistan

EDUCATION

Bachelor of Eastern Medicine and Surgery BEMS 12/2029

University of Baluchistan UoB, Quetta, Pakistan

High School 12th Grade Graduation Certificate 03/2012

Aisha-e-Durani High School, Quetta, Pakistan

PROFESSIONAL CERTIFICATIONS

Medical Assistant 04/2023

American Medical Certification Association (AMCA)

CPR/BLS 02/2023

American Heart Association (AHA) Certification

Good Clinical Practice (GCP) 06/2023

Social and behavioral best clinical practices for Clinical research-CITI Program/ICH-Focus

REFERRENCE

Collins Ekwutezia RN, BSN, MHA, MCSO

Assistant Patient Care Manager – 300 Pasteur Drive Stanford, CA 94305

ad5cgo@r.postjobfree.com - 705-***-****, 650-***-****

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