Customer Service Office Manager

Cheryl Poe

**** ***** ******

Fulton, NY *****

ad5cge@r.postjobfree.com

315-***-**** cell

Experience:

*/**/****-*/**/2024 Dentaquest Columbia, SC

Customer Service Rep

*Accepting calls from pt’s regarding coverage

*Letting Pt’s know if insurance is active

*Received over 100 in a day

*Forwarding calls to appropriate party

3/25/2012-2/25/2015

Vital Records Control Columbia, SC

Office Manager

•assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff

•recruit and select office staff organize orientation and training of new staff members

•coordinate schedules, appointments and bookings as well as Travel arrangements for the DM Manager

•monitor and maintain office supplies inventory

•review and approve office supply acquisitions

•handle customer inquiries and complaints

6/9/09 – 03/20/12 New York Hospital NY, NY

Hospital Phone Operator/Supv

·Answering calls from patients regarding appointments

·Setting appointments.

·Taking messages for doctors

·Transferring calls to appropriate party

·Strong computer skills with the ability to navigate various application

·Checking insurance policies and implementing it in the data base

.Experience in Medical Billing Codes

5/06 - 6/09 Time Warner Cable Irmo, SC

Senior Customer Service Representative – Call Center

·Assisted customers to trouble shoot problems with their phone and billing

Inquiries

·Verified credit orders

·Ensured all office work and internet communication updates for clients were

Completed.

11/03 - 4/06 Our Planet Management Inst. (OP MI) NY, NY

OfficeManager

·Recruited and registered consumers for school training course

·Developed jobs and assisted in placement of graduates

·Managed all office duties

·Assisted graduates with resume preparation

2/01 - 9/03 Advance Rental Car NY, NY

Receptionist/ Office Manager

·Greeted customers while handling busy telephones

·Took orders and phone inquires

·Registered new clients

Education:

1/96 - 9/98 Monroe College - Bronx, N.Y

Associate Degree

Skills: Excellent customer service skills, computer literate

(MS Office: Word, Excel and PowerPoint) and a team player

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