Shylah Featherson

Hiram, GA *****

ad5ce0@r.postjobfree.com

+1-470-***-****

Well-liked customer service associate/cashier with [3] years of experience providing a welcoming and efficient

environment

Professional call center representative with [3] years of experience providing information to customers, assisting

them in troubleshooting problems, and resolving their concerns Work Experience

Call Center Representative

Wipro - Hiram, GA

September 2023 to March 2024

At Wipro my role was to enroll retirees in insurance company’s such as BCBS, UHC, and BCN. I also answered general questions and gave general information Call Center Agent

AT&T

July 2022 to November 2022

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the work environment

Responded to customer service inquiries, including a large percentage of self-service calls Customer Service Representative

Walmart

July 2019 to June 2022

Offered strong customer service skills, keeping customers satisfied and increasing sales Provided customer service and was involved in training new team members each month Education

diploma

Osborne Highschool - Marietta, GA

Skills

• Customer service, call center agent

• Computer skills

• Communication skills

• Customer service

• Typing

• Hospitality

• English

• Sales

• Organizational skills

• Medical terminology

• Phone etiquette

• Customer support

• Data entry

• Databases

• Word processing