Customer Service Home Depot

Rose Allen

*** * ******** **, ********* Pa *****

(484) 767 - 0906

***********@*****.***

OBJECTIVE

To obtain a full-time position working within your company in customer service where I can utilize both my extensive experience and varied skills to grow personally and professionally.

WORK HISTORY

Pulse Technologies

9/13/16 - present. Stock room Clerk/Shipping & Receiving

Eurest cleaning services

05/2014 - 05/2015 Supervisor

Delegatesd the work to 12 employees . Cleaned Home Depot offices and warehouse. Ordered suppli es. Interviewed hired and fired employees. Ran an auto scrubber machine. Attained daily meeting with staff of Home Depot abd contracting partners to maintain safe and clean environment.

06/2012- 2014 Manager, RAC Acceptance

11/2001-05/2011 Senior Application Specialist, Receivable Management Services, RMS, / Dun and Bradstreet

Made and received Bilingual outbound & inbound phone calls in a fast paced environment regarding past due balances.

Created rapport with clients via phone calls, mail, e-mail and/or fax.

Received numerous monetary rewards for outstanding performance on sales.

01/1997-02/2000 Contribution Processor, Guardian Life Insurance Company

Created a rapport, by listening and communicating with the caller, providing solutions, feedback and assistance.

Responsible for sorting and distributing supplies and checks personally, via Fed Ex and UPS airborne.

Performed follow ups via phone calls, mail, e-mail and/or fax.

Navigated through dual screens using multiple programs simultaneously such as Microsoft Word, Excel, E-mail, Right fax, Xerox, etc.

Tested in-house computers

01/1991-10/1996 Sales Telemarketer, The Morning Call

Made outbound sales calls to prospective clients within the Lehigh Valley area.

Delivered newspapers personally to clients as requested.

Performed various duties such as follow ups by multiple communication methods as needed such as by fax, phone, mail etc.

EDUCATION

Community College of Philadelphia, Philadelphia Pa--attended for one full school year.

Edward Bok High School, Philadelphia Pa--Attained High School Diploma.

SKILLS AND ABILITIES

Bilingual, over 30 years of Customer service experience, processing payments over the phone, maintaining spreadsheets, keeping detailed accurate records, strong computer skills, able to navigate through various programs simultaneously such as Microsoft word, Excel, Xerox, Right fax, e-mail, internet etc.

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