Experience

Proctor Loan Protector Troy, MI

Customer Service Representative 01/2024 - Present

• Effectively manage a portfolio of various type of property and commercial claims.• Review received documents such as; claim checks, adjuster reports, contractor proposals, etc.• Conducted outbound calls and emails as needed• Update and maintain claim files to ensure complete records.• Respond timely to internal and external inquiries for information relative to claims.• Review, prepare, create, and/or send letters, reports, and forms.• Communicate claim action/processing with claimant, client and appropriate contact.• Identify notification issues, coordinates resolution and takes corrective actions as needed.• Engage and address any customer inquiries related to lien/bond claim notices sent to property owners,general contractors, and subcontractors.• Collaborate with the claim handlers in preparing the claim notices.• Maintain action plans to ensure business required contact deadlines are met and to move the filetowards prompt and appropriate resolution, escalate issues as needed.• Provide support and assistance in updating reinsurance systems and informatio Majorel Detroit, MI

Customer Service Representative 02/2021 - 01/2024

• Respond to telephone or written correspondence inquiries from members/providers within establishedtimeframes utilizing current reference materials and available resources• Introduced members to the various types of plans that the company offered and provided them withinformation regarding their healthcare plan.• Assisted with billing issues, added/modified members demographics, finding specialty doctors' formembers, submitted grievances and complaints, assisted with troubleshooting members online portals,checked billing codes to see coverage info, informed members of eligibility, faxed over eligibility todoctors' offices and pharmacies, etc.• Answered inbound member calls regarding eligibility, benefits, and coverage levels related to thedifferent medical plans.• Used codes to document each call• Followed HIPPA policies and guidelines due to confidential reasons and information• Adhered to quality assurance guidelines to follow company's metrics Taco Bell Warren, MI

Customer Service Representative 01/2020 - 02/2021

• Assisted diners with obtaining food from buffet/serving table as needed.• Checked temperatures of freezers, refrigerators, and heating • Cleaned and inspected galley equipment, kitchen appliances, and work areas• Cleaned and organized eating, service, and kitchen areas• Cleaned garbage cans with water or steam• Filled beverage and ice dispensers• Greeted each customer with friendly eye contact• Kept ice bins filled• Stocked, organized, and cleaned kitchens and cooking utensils• Mopped floors and cleaned walk-in refrigerators and storage areas• Swept and scrubbed floors• cashier an customer service Skills

Customer service, Computer literacy, Communication skills, Restaurant experience, Documentation review, Food service, Warehouse Experience, Guest services

Education

Clintondale highschool Clinton Township, MI

High school diploma 06/2013

High school diploma

jaqual wells

313-***-**** ad5cdf@r.postjobfree.com Harper Woods, MI