KRISTIE BROWN

Ooltewah, TN ***** ad5cdd@r.postjobfree.com 423-***-****

Customer Service Expert Marketing Manager Inside and Outside Sales Specialist Highly motivated and results-oriented Sales Management professional with extensive experience and a proven track record in business management, promoting retail sales and revenue growth. Strategic customer service expert who is skillful in contemplating client needs to guarantee optimal satisfaction, while utilizing exceptional conflict resolution skills to address complaints, resolve product/service-related concerns and win customer loyalty. Methodical marketing specialist demonstrating ability to interpret customer trends, identify key areas for improvement, and implement effective strategies in driving positive results. CORE COMPETENCIES

Business Management Operations Management Client Engagement Sales Trends Analysis Leadership & Development Collaboration Training Coaching & Mentoring Project Management Inside Sales Outside Sales Phone Sales Marketing Customer Service Purchasing Warehouse Shipping & Receiving Inventory Management Office Management Bookkeeping Data Entry Cold-Calling Problem-Solving Strategic Thinking Strategic Direction Attention to Detail Financial Management PROFESSIONAL EXPERIENCE

CSC, INC. CHATTANOOGA, TN February 1995 – August 2019 PRESIDENT

Exhibited leadership skills in managing the business while demonstrating accounting abilities to keep track of customer transactions.

Provided quality customer service by leveraging innovative customer retention strategies in strengthening the company client base.

Grew the business by utilizing creative and strategic marketing campaigns through promotional advertisements and in social media.

Demonstrated stellar business management abilities in managing employees and training them to ensure their quality performances.

Successfully managed the daily operations of the business, including implementing and managing expenses/revenue budget while ensuring the proper daily financial balancing of all transaction and communicating values, strategies and objectives for improvement.

Guaranteed optimal customer satisfaction by maintaining quality service and efficiently resolving issues as per organization standards.

Supervised 25+ employees, including the sales force and warehouse staff in conducting business to business sales in industrial items.

Yielded positive customer reviews by initiating continuous performance improvement while driving staff to hit quote rate and goals.

Maximized sales revenue by providing quotes, bids and cost savings analysis within the specified budget before purchasing materials.

Expertly delivered good customer service by providing feedback to both internal and external customers on order status throughout the production cycle, in addition to handling the overall purchase of products and the collection of total sales received.

Conducted professional sales presentations to increase product awareness, build relationships, and grow the assigned workplace.

Achieved high customer satisfaction by possessing excellent communication skills in managing customer inquiries and complaints.

Increased customers’ understanding of the company vision by utilizing telecommunication marketing in the database and commercializing the company’s service, in addition to overseeing the preparation of contracts, presentations, and client sales orders.

Established networks and strong client relationships by building a collaborative connection with the vendors and manufacturers.

Efficiently hired and trained new staff with the company operations, including fostering a positive team environment that enabled employees to maximize performance in providing exceptional customer service and becoming advocates of the organization. EARLIER CAREER

OFFICE/SALES MANAGER, Chattanooga Supply Company, Chattanooga, TN, January 1989 – January 1995 EDUCATION & PROFESSIONAL DEVELOPMENT

Associates Degree in Dental Assistant & TMJ Assistant Chattanooga State Community College Chattanooga, TN AWARDS

Best Customer Service Award 2005 & 2007

Best Small Business Award 2001

COMPUTER & TECHNICAL SKILLS

Microsoft Office Suite (MS Word, MS Powerpoint, MS Excel) SalesForce

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