Karla D. Tristani

*** ****** ** *** **

Newport News, VA 23602

757-***-****

ad5ccg@r.postjobfree.com

MISSION STATEMENT

To fulfill a position as a Service Writer, and to use innovation as well as my transpersonal Nursing and Customer Service skills. As a Sales, Leasing, Service Consultant, and Financial Funding expert, I can effectively collaborate, meet, and exceed the already established Mission-Driven needs of Tidewater Express, Inc. To treat each established and new Tidewater Express customer with the utmost professionalism, while ensuring they are receiving respectful and expeditious service.

EDUCATION

EXPERIENCE

Capella University

Minneapolis, MN

September 2022

Bachelor of Science in Business Management

ECPI University

Newport News, VA

April 2012

Liscense Practical Nurse

April 2022- Current

Administrative Assistant • Admin and funding • Professional Financial Services

Curate and print daily, weekly, and month-end reports.

Prepare incoming deals for funding.

Verify customer information (employment, insurance, and references) for funding.

Complete the verification process to fund customer deals in TCI as well as Branch Plus software.

Print loan paperwork to send to customers as well as perform Welcome Calls for each new loan.

Pay dealerships via check or ACH on funded deals.

Provide excellent customer and dealer service.

Maintain insurance filing and record-keeping systems.

Receive loan payments, garnishments, and delinquencies, and post to customer accounts.

Maintain cash drawer accuracy and security.

Prepare and submit office bank deposits and checkbook transactions.

Curate and assemble reports for branch record-keeping.

Perform collection activities on delinquent accounts when needed.

February 2021- April 2022

Customer Service Rep • Service Department • Casey Kia

De-escalated problematic customer concerns, while maintaining a calm, friendly demeanor.

Fielded customer complaints and queries, fast-tracking them for problem resolution when appropriate.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Managed customer expectations by clarifying needs and recommending products and services.

Strengthened team performance and productivity by training and inspiring team members.

Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.

Implemented services to assist the company in maintaining exceptional client service ratings during external audits.

Contracted input and maintenance of loaner vehicle accounts.

Collected outstanding speeding and other vehicular violations of customers using loaner vehicles.

January 2020- February 2021

Sales and Leasing Consultant • Salesperson • Casey Kia

Corresponded with Service Department team members to build and implement successful solutions to customer problems.

Studied and maintained current knowledge of Kia products and services to expertly handle diverse questions and effectively demonstrate features.

Shared detailed information regarding options to help customers make decisions.

Resolved inquiries to consistently meet performance benchmarks.

Communicated effectively with customers via phone, internet, and text to maintain strong connections and close business.

Consulted with customers regarding needs and addressed concerns.

Reported directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses.

Managed lead pipeline and documented data in Auto Alert and ERA-Ignite.

Prospected for new sales and leasing customers via telephone, email, and direct mail.

Obtained referrals from satisfied customers by regularly following up with established personal and business customers.

Completed delivery of sold and leased products to customers within promised timeframes.

Located vehicles matching customer preferences and financial means.

Followed up with customers who purchased a vehicle to ensure satisfaction and understanding of vehicle features.

August 2012- December 2019

Licensed Practical Nurse

Responsible for ensuring all electronic orders, refill line requests, faxes, patients, and pharmacy refills through Epic EMR system orders are sent to the pharmacy in a timely manner.

Completing paperwork for Prior Authorizations appeals and faxing to the appropriate insurance.

Providing the highest quality patient care specific to individual physician orders.

Perform nursing assessments on each patient.

Medication administration to include IV fluids Gastrostomy Tube feedings.

Health promotion and teaching with patient and family members prior to discharge.

KEY SKILLS

Consistently meet performance benchmarks

De-escalate problematic customer concerns

Implement services to assist company in maintaining exceptional client service ratings on external audits

Conduct continuous business development and networking activities to generate sales

REFERENCES

Available Upon Request.

Contact this candidate