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Business Development, Customer Relations, Call Center Operations

Location:
Hilton Head Island, SC
Posted:
April 28, 2024

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Resume:

GLENN A KLEPCHICK

LinkedIn: GlennKlepchick 843-***-**** ad5ccb@r.postjobfree.com

Professional Summary

Proven C-Level Executive with over 20 years of experience providing IT consultative solutions and transformational marketing leadership across numerous industries. Extensive experience in all aspects of project management and MarCom solutions, including corporate governance, sales management, financial oversight, and team building. Continually exceeds expectations by creating valuable partnerships and collaborates well with people at all levels of an organization, including stakeholders, management, team members, and clients. Reality Consulting Inc – (P)=Project (C)=Client Contract (FTE)=Employee

• Founded firm supplying comprehensive, strategic e-business/new economy/new media consulting services including interactive/mobile, MarCom, SEO, portal/content creation, alliance development and enterprise evolution leadership.

• (C) Leading as interim C-Suite executive and business development leader, delivering project or product management, team leadership, and technology solutions including design, development, and enterprise transitional management. Industry Publisher focused on Golf and Tourism

• (C) Driving the expansion of business operations and sales of the largest European AD Representation network as contracted interim CEO/President of the Americas for Ad Pepper Media Incorporated, providing support for the public offering /IPO on the NeureMarket in Germany. President, USA, Organization overseeing 12 City offices.

• (P) Driving marketing/sales efforts through traditional and digital channels including networking, print advertising, website presence, social media, and other online marketing opportunities. High End Tourism and Resort Management Driving OTA channel development, marketing, and advertising programs including the redesign and relaunch of interactive communications platforms as well as devised, developed, and launched an industry-first search engine capability that delivered yield management capabilities to the organization.

• (C) Leading brand development, identity, and tactic marketing for a construction product manufacturer client, serving as Director of Marketing and running the internal marketing group that developed and executed all tactical marketing programs, social media efforts, events, tradeshows, sales programs, or interactive media platforms. Driving all creative and corporate messaging in role as Creative Marketing Director, envisioning, devising, developing, executing, and monitoring all programs and campaigns. Top Tier Construction Industry Manufacturer

• (C) Negotiating service-level agreements with clients to define responsibilities and obligations to ensure a win/win relationship, supervising service delivery to meet customer project specifications, budgets, and deadlines. Off-shore IT resourcing and technology captive center

• (P) Developing and launching the HP Intranet Service Offering and Support Organization for HP Consulting and Integration as a contracted Executive Consultant as well as developing and implementing the HP Strategic Program.

• (C) Driving enterprise-wide content management, platform sharing, and application tool development as Management Office PMO, designing, developing, and implementing the Post Merger HP-Compaq intranet portal and external vendor communications network. Contracted to HP Compaq thru RC

• (FTE)Developing and executing IBM's E-Business, Strategy and Change Practice as contracted Business Development Executive, leading the formalization of service-level offerings, development of management or change methodologies, and validation of business case deliverables. IBM Strategy Consulting

• (FTE)Leading the development and execution of tactical sales and business development strategies specific to client requirements or conditional evaluations for clients including Time Warner Cable, Boeing, BellSouth, Coca-Cola Enterprises, Qwest, Avantel, Cable and Wireless, and Tribune Media Services. iXL, Sapient Previous Work History

Vice President, Telecom Vertical – iXL Enterprises, Inc. – 1998 to 2000 Director, International Business Development – America Online Inc. – 1994 to 1997 Director, General Manager Digital Cities – America Online Inc. Vice President, Account Services, Redgate Communications – America Online Inc. Manager, Broadband Services – BellSouth Telecommunications Corp., BST – 1990 to 1994 Manager, Interactive Messaging – BellSouth Telecommunications Corp., BST National Account Manager – MCI Telecommunications Corp. – 1988 to 1990 Technical Skills

• Microsoft Office “Power User”: Word, Excel, PowerPoint, Visio, Project Manager, LAN

• CRM: Salesforce and Add-ons, Magazine Manager, Microsoft Dynamics, Quickbooks, Enterprise QB

• Adobe Photoshop, Imagemaker, PDF Creator

• Site Blog Creators: WordPress, Drupel, Blogger, HTML5

• E-commerce: Shopify, Volusion, Magento, AWS

• Resort Management Software: RDP, Glad to Have You, Rezfusion, HomeAway, VRBO, Leisure Link, Status Tracker, Flipkey

• SaaS, STaaS, PaaS, Storage Solutions, VPN, VPLS

Training & Certifications

• SEI CMMi-PCMM Level 5 Certified

• Dimensions of Professional Selling IBM Certified

• IBM Adaptive Enterprise Design and Solutions Selling

• Axiom Consultative Selling and Strategic Account Management

• Licensed SC Real Estate Agent

Education

College of Charleston – Bachelor of Science in International Business Management and Marketing University of Georgia – Undergraduate Studies in Business Administration



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