FERNANDO VELAZQUEZ
MULTI-UNIT L EADER
ad5cbu@r.postjobfree.com
**** **** **. ** ****,CA 91941
About Me
I'm Fernando, a commercially astute Multi-Unit Leader that can maximize the sales and profitability of a company through effective management and leadership of Unit Managers, and individual team members. I am entrepreneurial by nature, driven by business success and motivated to exceed demanding performance targets. I can act as an ambassador for a company in a way that will ethically promote its brand and products. I have 10+ years of management experience and customer service. I would like to join a company that has a great culture, with career growth opportunities. Experience
Provided leadership to over three H&R Block tax offices. Using my people management experience and passion for helping people, I provide leadership to the customer-centric teams in the offices I manage to accelerate their seasonal tax business Partnered with the District General Manager (DGM) to create and implement office- level growth plans and client growth targets, which included developing local partnerships and managing office community involvement Created associate work schedules across 3 offices and ensure accurate timekeeping, as well as labor management, for staff in all offices Audited Appointment Manager daily to ensure there was no overbooking of clients appointments, and verify communication to reschedule was sent to clients if they missed their appointment
H&R Block Oct. 2023 - April 20, 2024
Jack In The Box Inc, Nov.2017 - Oct 03, 2022
Multi-Unit Team Leader
District Manager
Education Undergraduate- Bachelor of Science Business Administration Project Management
Graduating Class of 2008
ROP-Certifications
Business & Computers
2023 -Present
2004-2008
Business Administartion
High School Diploma
Arizona State Universitu
Grossmont High School
Expertise
Customer-Centric
Time Management
Leadership
Problem Solving
Language Reference
Natashia Lawrence
H&R Block
Pre-Season Manager/Multi-Unit Team Leader
Phone
+1 (619) 259 - 1218
Spanish
English
Responsible for executing the brand strategy and promoting the Company’s vision, mission, and values. Utilized effective recruiting sources and methods to attract, retain and select talented employees.
Provided input to the company's annual budgeting & sales forecasts. Identified and analyzed customer enquiry trends, patterns and pain points. Analyzed sales and competitor reports sent in by field executive.
Conducted regular and on going, management & team member performance feedback and reviews