Customer Service Front Desk

OG

OLIVIA GOODMAN

********@******.*** +1-757-***-**** Chesapeake, VA 23321

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer service-focused

Excellent communication skills

Employee Training

Responsible and Dependable

Problem-Solving

Verbal And Written Communication

Time Management

Customer Service Excellence

Multi-Line Telephone Skills

Customer Relations

Customer Service Background

Norfolk Airport Authority Norfolk, VA

Janitor

11/2023 - 03/2024

Sweep, mop and vacuum floors of all areas.

Clean and sanitize restrooms, sinks, countertops and other surfaces. Maintain janitorial supply inventory.

Operate floor cleaning machines to clean rugs, carpets and hard surface floors.

Responded promptly to requests to clean and sanitize areas after accidents. Maintained inventory of cleaning supplies and documented items requiring reorder.

MARTINEZ PROFESSIONAL SERVICE

Chesapeake, VA

Amazon Delivery Driver

10/2020 - 11/2023

LEAD DRIVER /TRAINER

Loading and unloading packages from delivery vehicles according to company guidelines

Delivering packages on foot or by vehicle to residences and businesses within a specified area

Ensured accurate completion of all paperwork associated with deliveries. Aramark Norfolk, VA

Food Service Worker

02/2022 - 03/2023

The food service worker will perform food preparation duties, such as preparing fruit and vegetables, and serve customers swiftly and efficiently You will assist in preparing hot items for breakfast, lunch, and dinner, and serve these as well as grab-and-go items.

Candlewood Suites Norfolk, VA

Front desk Night Audit

11/2018 - 09/2020

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Audit and balance reports from the day shifts

Schedule guest wake-up calls and reservations for the following day Verify that all EOD work has been performed by other departments Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations

Summary

Skills

Experience

PORTFOLIO RECOVERY ASSOC

Customer Service Representative/Call

Center

11/2012 - 08/2020

Performed data entry for customer information, shipments and orders Managed client records

Set up client appointments

Performed customer service surveys

Provided policy and service information

Assisted customers with a warm and professional attitude Answered general questions

Handled online orders and credit card transactions Responsible for tracking and maintaining inventory Resolved customer information and complaints

Answered calls from customers and clients.

Harmony Hospitality Norfolk, VA

Room Attendant Front desk

08/2016 - 03/2018

Cleaning 15-20 rooms per day

Stocking carts and Amenities Customer Service

Oceanside Inn BEACH, VIRGINIA, US

Front Desk Clerk

02/2010 - 05/2015

Answered an average of 50+ calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed

Described product to customers and accurately explained details and care of merchandise

Politely assisted customers in person and via telephone Tidewater Community College Norfolk, VA

Associate of Applied Science in Business and Communications/ Computer Science 04/2016

Department Of Education Virginia Beach, VA

GED

01/2010

OSHA 10, 01/01/13, 11/01/18

Driver's License

Skilled Multi-tasking

Safety-oriented

Fast learner

Reliable

Self-starter Problem solving

Education and Training

Certifications

Additional Information

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