Yvette Mora

San Leandro, CA 510-***-**** ad5cay@r.postjobfree.com

Objective

To obtain a position in a dynamic and innovative organization where I can use my sharp-eyed, motivating, easy going, team member skills.

Experience

City of Oakland Department of Violence Prevention

Case Manager 03/2023-03/2024

Built relationships with friends and family members of shooting and homicide victims, in efforts to make proper referrals to community partners and address their emotional and financial needs.

Developed and updated Life Maps for participants, based on assessments made.

Prepared case notes and maintained confidentiality of information obtained.

Connected families to resources throughout the community to strengthen the family unit and empower their success beyond program completion.

Conducted house and school site visits with participants and their families, provided court advocacy and built relationships with probation officers and their supporting agencies.

Provided mediation and support services between group and gang-involved members.

Assisted with making and accompanying participants and their families to doctor visits.

Developed, maintained and updated case management charts and files.

Met with students and families to confirm eligibility, developed service plans and established healthy boundaries and agreements.

Graham Hitch Mortuary

Administrative Assistant 11/2022 – 03/2023

Wrote obituaries and send them to the media.

Assisted Funeral Arrangers with administrative tasks, payments and collection of clothing.

Assisted Funeral Directors with monitoring funeral services to ensure they meet state and federal requirements.

Updated Cremains Log; inform families upon receipt of cremains and death certificates.

Assisted with preparing and transporting deceased body to the funeral and cemetery.

Checked and prepared incoming and outgoing mail.

Youth ALIVE!

Bilingual Crisis Responder 05/2021 – 06/2022

Provided Case Management services to families impacted by trauma related violence, in addition to emotional and financial assistance.

Established working relationships with community programs, funeral homes and cemeteries, in efforts to provide a full range of support to families impacted by homicides.

Executed company policies, procedures and safety standards.

Developed relationships with new staff members and assist existing staff members in their career development.

Attended weekly meetings and trainings related to providing case management services.

Maintained organized and meticulous data entry systems.

Trained new Crisis Responders and assisted with implementation of new data entry procedures.

Crime Survivors for Safety and Justice

Chapter Coordinator 07/2019 – 06/2020

Worked with individuals across the company, in developing new ideas, initiatives and services.

Recruited over 50-chapter members to assist with event management and implementation of a nationwide program, to serve survivors of crime and provide support services.

Attended and chaired monthly meetings in person and virtually, in efforts to keep community members informed of upcoming healing events.

Collaborated with Bay Area city officials in efforts to promote safety measures.

Youth ALIVE!

Bilingual Crisis Responder 06/2016 – 05/2019

Provided in person case management services, in addition to job placement, court advocacy and relocation.

Attended meetings and collaborated with community agencies, to better assist families in need of emotional, financial, spiritual and physical care, that were impacted by trauma and violence.

Translated documents and addressed Spanish speaking family’s needs in a timely manner.

Built relationships with family advisors at funeral homes, in efforts to better support our families.

Daily updated logs and numerous Microsoft programs with sensitive client information.

Maintained a neat, safe and organized shared office space, while securing confidentiality of information.

Volunteer Experience

Crime Survivors for Safety and Justice: Outreach Core Member 07/2020- Present

City Team Oakland: Outreach 10/2021- Present

Covenant House: Outreach 10/2021- Present

VIVE Church/Help Online: Crisis Responder 10/2021- 04/2022

Education

Heald College, 30 Units Completed 2012

Major: Nursing Minor: Accounting

Trainings

Catholic Charities of the East Bay

Mental Health for Youth & Adults

Seneca Family Resource Agency

Homelessness and Lack of Resources

De-escalating Situations

Trauma Informed Care

City of Oakland Violence Prevention

Triangle Response Coordination

GBV/Life Coaching

Art of Assertiveness

Addressing Workplace Dysfunctions

A Guide for Healthy Communications

Prosecutors Allegiance

Sexual Exploitation Training

Paperwork for Domestic Violence Survivors

Trauma and Violence: How Disrupting the Cycle Provides Safety for Everyone

Clinician Contributions and Testimony in Cases Where the Victim is a Person of Color

Gun Violence: Preventing, Interrupting and Healing

Overcoming Barriers and Bias Relating to Injuries on POC in Adult Cases

More Than Words: Trauma Informed Responses to Victims and Survivors with Limited Language Proficiency

Skills & abilities

Computer literacy

Leadership

Effective communication

Customer service

Documentation review

Bilingual

Goal setting and action planning

Mindfulness and confidentiality

Encourage positive and growth mindsets

Align organizational and personal goals

Collaborative team building

Compassion and organization

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